How do I unlock my locked Apple Pay account?

I want to unlock it but I can’t


[Re-Titled by Moderator]

iPhone 6s, iOS 15

Posted on Mar 9, 2025 5:52 PM

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Question marked as Top-ranking reply

Posted on Mar 9, 2025 6:52 PM

It’s not Apple Pay that’s locked, it’s your Apple Cash account. Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank by calling (877) 233-8552, by mail for disputes at P.O. Box 9, West Chester, Ohio, or by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071, or visit www.greendot.com.


For general information about prepaid accounts, visit cfpb.gov/prepaid. 


https://applecash.greendot.com/termsconditions/

1 reply
Question marked as Top-ranking reply

Mar 9, 2025 6:52 PM in response to Ccabrer35

It’s not Apple Pay that’s locked, it’s your Apple Cash account. Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank by calling (877) 233-8552, by mail for disputes at P.O. Box 9, West Chester, Ohio, or by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071, or visit www.greendot.com.


For general information about prepaid accounts, visit cfpb.gov/prepaid. 


https://applecash.greendot.com/termsconditions/

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How do I unlock my locked Apple Pay account?

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