Hello Apple community, I have a problem that I don't understand and I don't know what to do. I was at an aquapark the other day and I took my phone in the water. And after a few hours it gave me the message "iPhone needs to cool down before you can use it" the phone is cold and this message doesn't go away and I can't use the phone in any way. What could I do or what could be wrong with it?
iPhone 13, iOS 18
18VL4D18 wrote:
Yes, I understand, but the phone turns on, it charges, I only get the message iphone needs to cool down before you can use it
It doesn’t matter if the only symptom of the iPhone dunking is an iPhone that randomly plays Beethoven’s Für Elise, it’s a dunked iPhone, and dunked iPhones can have problems, and Apple won't service a dunked iPhone that’s having problems.
You can try drying the iPhone as uggested by Apple (not using rice!), but otherwise you’re quite possibly headed for a newer or new iPhone.
18VL4D18 wrote:
Yes, I understand, but the phone turns on, it charges, I only get the message iphone needs to cool down before you can use it
It doesn’t matter if the only symptom of the iPhone dunking is an iPhone that randomly plays Beethoven’s Für Elise, it’s a dunked iPhone, and dunked iPhones can have problems, and Apple won't service a dunked iPhone that’s having problems.
You can try drying the iPhone as uggested by Apple (not using rice!), but otherwise you’re quite possibly headed for a newer or new iPhone.
iPhones are NOT waterproof. You have destroyed the phone.
It should NEVER be submerged.
Liquid damage is not repairable and is not covered by the warranty.
Water resistant ≠ waterproof. Those statistics are for laboratory testing under controlled conditions.
You have destroyed your phone.
You will have to buy a new one.
The key word there is resistant. iPhones are not dive watches, or underwater cameras. They are not waterproof.
And those tests are done with a brand new phone (with the best possible working seals), slowly placed flat into a tank of purified water that has no wave motion. Hardly real world conditions.
The warranty plainly states liquid damage is not covered:
Water and other liquid damage to iPhone or iPod isn't covered by warranty - Apple Support
18VL4D18 wrote:
Yes, I understand, but the phone turns on, it charges, I only get the message iphone needs to cool down before you can use it
That's because the sensors in the phone have been damaged.
It's toast.
Recycle it and move on.
You can argue this all you want. The bottom line is, your phone is not waterproof, it is advertised as dust and splash resistant, and you have destroyed it by taking it in water.
Read this, nowhere does it say it's safe to take it under water.
About splash, water, and dust resistance of iPhone 7 and later - Apple Support
Maybe this will help clarify things.
Have you ever owned or worn a watch or known someone who has? Perhaps you've seen the guides that come with many watches indicating what level of water resistance is suitable for different activities.
You will notice in the chart below that anything with less than 50 Meters of water resistance is NOT suitable for swimming.
The same applies to the iPhone as they use the same certification process.
On the original iPhone website it says it is water resistant for 30 minutes up to 6m deep.(IP68 rating (maximum depth of 6 meters, up to 30 minutes) according to IEC 60529 standard
water resistant on 6m depth? How is it possible to have the phone at 6m depth and not be completely covered by water?
Yes, I understand, but the phone turns on, it charges, I only get the message iphone needs to cool down before you can use it
Iphone needs to cool down before you can use it