Face ID stopped working

18.3.2 and now Face ID stopped working. I have restarted my phone several times. I can’t reset my Face ID because it requires Face ID to do it. I can’t do anything. I can’t reset in settings because it requires Face ID to do it then therefore I can’t do it. I can’t use Face ID for any apps. There’s absolutely nothing I can do. It’s a bug. When will Apple fix it? Can anybody help please?

Posted on Mar 20, 2025 6:52 AM

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1 reply

Mar 20, 2025 10:35 AM in response to Ruth555

Ruth555 wrote:

18.3.2 and now Face ID stopped working. I have restarted my phone several times. I can’t reset my Face ID because it requires Face ID to do it. I can’t do anything. I can’t reset in settings because it requires Face ID to do it then therefore I can’t do it. I can’t use Face ID for any apps. There’s absolutely nothing I can do. It’s a bug. When will Apple fix it? Can anybody help please?

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support

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Face ID stopped working

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