iPhone camera freezes and doesn't save photos despite factory reset

My camera has stopped working, let’s me take a photo doesn’t save and then freezes. Have newest update, enough storage and I’ve restarted factory settings and still having same problem


[Re-Titled by Moderator]

iPhone 15, iOS 18

Posted on Mar 20, 2025 11:25 AM

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Question marked as Top-ranking reply

Posted on Mar 20, 2025 11:31 AM

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support


Live Chat with an Apple Advisor in Messages

2 replies
Question marked as Top-ranking reply

Mar 20, 2025 11:31 AM in response to iyisha148

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support


Live Chat with an Apple Advisor in Messages

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iPhone camera freezes and doesn't save photos despite factory reset

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