Location Services in Sequoia Photos

Setting and editing image location in Photos works correctly in the default system library, but if one is using any alternative photo library, the location pane of the info window for images locks up if one attempts to edit with a message that says "Looking up location info..." and it is not possible to edit or clear after this. I have been using this functionality regularly and it broke with the Sequoia upgrade.

Mac mini, macOS 15.3

Posted on Mar 25, 2025 3:32 PM

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Mar 26, 2025 8:08 AM in response to dpwatson

Well, that's weird. Many of us have several Libraries, and Location Lookup works in them all. It sounds like you've done some good troubleshooting. To narrow things down, try these steps:

  • Restart the computer (of course)
  • Re-start in Safe Mode. This bypasses certain potentially disruptive processes, and it often helps. Safe Mode is different for different computers, so see this: 

           Start up your Mac in safe mode - Apple Support 


Those are the easiest things to try first. Then try these:

  • You did this one, but I'll list it anyway: Use another library if you have one, or make a small test Library with a few pictures in it and see if the same thing happens. You can create a new Library by closing Photos and then option-clicking on the Photos icon.
  • Make a new user and see if the same problem recurs with it
  • Rebuild your Photos Library--close Photos and re-launch by option-command-clicking the app icon.


The idea is to find out if the problem is with the Library, with your account, or with caches and login items, and stuff like that. One of these steps may fix the problem, but their failure to work also helps figure out what's happening.


Let us know what happens…

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Mar 26, 2025 10:28 AM in response to Richard.Taylor

Great suggestions. Here are the results:


  1. Restart/Safe Mode - no change in behavior.
  2. My secondary/test library was built from new/empty and has only one random .jpg image. I figure this obviates the library rebuild test.
  3. Created "standard" new user and tested with empty system and secondary libraries. Again, location service works right away and correctly with the system library, but same behavior with the secondary library. One interesting note - when the location panel is checked on the test image (in the secondary library) for the first time, the standard location completion process appears to be working correctly. In other words, the user is presented with a list of possible address completions. Once something is selected, however, the panel locks up and no further interaction is possible.


Thanks for the ideas.

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Mar 26, 2025 10:36 AM in response to léonie

Thanks, I had not thought to look at the main menu. Here's what I see with the secondary (non-system) library:


  1. When image with no location data is selected, all selections under the Image>Location menu are disabled.
  2. When I add a location in the info window pane, Image>Location enables all selections EXCEPT "Assign Location". At least I can use this to clear the pane.


Location services are enabled for Photos.


I have no particular firewall or AV software running (except Music).

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Mar 26, 2025 5:37 AM in response to Yer_Man

Great idea. I used two test images, one with populated location and the other without. Upon opening the one with location data. It appears to show the right lat/lon on a zoomed out map, but is still locked up with the "Looking up location..." message. The test library was on my desktop - internal drive. There were no user actions other than creation of a new empty library and drag of the test images into it.

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Mar 26, 2025 2:24 AM in response to dpwatson

I am seeing this problem occasionally in any library, even for the system Photos Library. It can happen, when Photos cannot reach Apple's location server, for example, if the server is very slow to respond because of lots of traffic after a system upgrade. But also, if my own Wi-Fi is slow due to the ongoing maintenance work of Vodafone.

Just to be sure - you have enabled the access to the location services for Photos in the System "Settings > Privacy and Security > Location Services"? I found it disabled after the most recent update. You may also check, if any firewall or AV software could be interfering.


As a work-around: When I cannot edit the location in the Info panel, it sometimes helps to use menu "Image > Location" to reset the location to the original location and to copy and paste a different location. Does the "Image > Location" menu work for you?


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Location Services in Sequoia Photos

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