How do I turn off Stolen Device Protection on daughter's iPhone for Verizon trade-in?

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Level 1

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How do I turn off Stolen Device Protection on daughter's iPhone for Verizon trade-in?

How can I turn off the stolen device protection on an old phone I want to trade in to Verizon? It is my daughter's phone, and she is currently in another country and will not be home before the trade-in period expires. It currently requires face ID to turn it off (obviously not possible) and a security code is not an option. I have all of her apple ID info and the security code for the phone, but cannot find a way to turn off the stolen device protection (so that I can turn off find my, log her out of her iCloud account on the phone, and subsequently reset the phone to the factory settings). Any ideas?

[Re-Titled by Moderator]

iPhone 16 Pro, iOS 18

Posted on Mar 30, 2025 11:43 AM

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Answer 1

Top-ranking reply

Zachyy

Level 7

20,039 points

Mar 30, 2025 11:49 AM in response to CSBquestions

If you have Stolen Device Protection set to Away From Familiar Locations: When you are prompted with Face ID authentication, keep tapping Try Again, after a few tries you will be prompted with entering your passcode. Thus starting the 1 hour security delay for turning it off.

If you have Stolen Device Protection set to Always: Sign onto iCloud.com/find with your Apple Account credentials, find your iPhone in your List of Devices, select Remove from Account. This will remove Find My and also Stolen Device Protection.

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Answer 2

KiltedTim

Level 10

232,626 points

Mar 30, 2025 11:49 AM in response to CSBquestions

You can't. It requires her Face ID to do that.

The entire point of that is to prevent someone who is not the owner of the device from deactivating that even if they manage to get hold of the password for the owner's apple account.

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