Apple TV | The Studio Episode 4 won't play – everything else does

I am also having this issue trying to watch Dark Matter on my Mac. Episodes 1, 2 and 3 were fine but then episode 4 wouldn't play. It didn't matter if I streamed it or downloaded it first, it just wouldn't play. So then I watched it on my iPhone which worked fine and went back to my Mac for episodes 5, 6 and 7 and now episode 8 is not working the Mac either.

One thing I noticed is that the 2 that did not work were both ones where it asks you first "Are you over 15?" (and I said yes) whereas the ones that worked without issue were ones that did not require that check. Perhaps there is a bug in that check where it thinks you clicked No even if you clicked Yes.

same issue here on the Windows 11 app, also in Australia. with The Studio i can watch earlier episodes but the latest Episode 4 clicking play does nothing.

and same goes for Dope Thief the latest Episode 6 doesn't work but everything prior does?

i can download the episodes but same issue the player never opens only on those new episodes.

video google drive link note at the start of this video episode5 is playing fine and im skipping around the episode just fine. it only shows as black on OBS likely apples anti recording DRM stuff. but after closing episode 5 i cant click play on episode 6 via the thumbnail or going direct to the shows episode.

i tried all the typical suggestions, authorizing the pc, log out/in, reset the app, reinstalling, restart pc etc

I can replicate the issue of The Studio - Episode 4 - not playing in Australia. I suspect there is a problem with the file on the Australian CDN server.

these forums are user helping other users like yourself, it's sort of going

to a physical apple store and asking other customers there advice

they don't read your post in these user helping other user forums

you can provide them with feedback using

Product Feedback - Apple

and or

 reportaproblem.apple.com.

and or reach out to their support channels

 Get

Support (apple.com)

And

or

 Contact

- Official Apple Support

And

or

Contact - How to Contact Us - Apple

Having the exact same problem with the whole series. No episode of "The Studio" will play in the Apple TV app on macOS. Everything else on the platform works flawlessly, it's literally just this show. It's so bizarre. It works on everything else, Apple TV 4K, iPhone no problems. The Apple TV app on MacOS though? The play button doesn't respond to being clicked on no matter what, specifically for this show.

Yeah same deal for me. None of the episodes of The Studio will play - you click on the thumbnail and nothing happens. A sampling of other shows seems to work but obviously I haven't tried every single show and movie on Apple TV.

I'm in Australia, and using a Mac Studio.

Same - I can't play 'The Studio' at all. I just upgraded to Sequoia 15.5 but it made no difference. From what I hear, the process of logging a case is painfully slow so I'm not going to bother with it. I've just cancelled the subscription because there's no point paying for it if I can't view the content. Apple needs to sort this out or they'll keep losing people as a result.

this is still an issue so I'm going to cancel my subscription, no point if i can't watch anything new i paid for.

None of the episodes of The Studio will play for me and it's now two weeks since this issue was raised. Come on Apple, wake up!

MacOS Australia.

I am as well, everything else plays on apple except this show

Tried Apple tech support a week ago. Seems they don't care as nothing has changed

ah, its driving me mad!

its pretty surprising how different the experience of apple tv app is across different devices.