Level 1

26 points

How to fix Xfinity Wi-Fi issues with iPhone 16 Pro Max?

l have received no resolution and useless responses from Xfinity on WiFi connectivity problems after my modem was replaced. Apple went as far as replacing my iPhone 16 pro max even after firmly believing it was an Xfinity issue. I have tried every form suggestion both on Xfinity and Apple.

Is the only solution to add a mesh router, and if I do, will it support the Xfinity camera and security system?

[Re-Titled by Moderator]

iPhone 16 Pro Max, iOS 18

Posted on Apr 26, 2025 8:52 AM

Top-ranking reply

pieterw

Level 1

33 points

Posted on Jun 27, 2025 10:40 AM

Oh wait! I remember what I did that may have fixed it for me!

I logged into the router at 10.0.0.1

Then selected Connection in the left bar

Then found the Wireless Network (Wi-Fi 6 GHz) and hit edit

Set 6GHz to be inactive.

Ever since then, my phone happily migrates between the Router and Pods probably because it isn't switching from 6GHz connection on the router to 5GHz on the pod.

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38 replies

Kurtosis12

Level 9

76,528 points

Jun 2, 2025 2:34 PM in response to Family05

Xfinity PLEASE acknowledge and fix

This is an Apple user to user forum, why you are asking Xfinity for fix their issue in here?

Jun 2, 2025 3:45 PM in response to Family05

You can edit a post for 15 minutes after it is posted.

Flatfoot6150 Author

Level 1

26 points

Jun 2, 2025 4:34 PM in response to lobsterghost1

I was replying to another message.

As to the VPN, I do not use one.

As an update, 3 transition solved my issue, with no support or suggestion offered from Xfinity.

pieterw

Level 1

33 points

Jun 27, 2025 10:32 AM in response to pieterw

Not sure if a fix was rolled out by Xfinity or Apple, but my iPhone 16 seems to be transitioning correctly between the pod and router. Hopefully so as it has been working for me for a few days now.

pieterw

Level 1

33 points

Aug 5, 2025 12:29 PM in response to pieterw

only issue with this has been that the router constantly re-enables wifi 6. probably at every update

pieterw

Level 1

33 points

Aug 18, 2025 10:19 AM in response to Nell-sd1255

Unfortunately, the router reverts settings like every day and re-enables wifi6 every time. Sigh. If I can’t find a way to permanently disable it, I may have to get a separate mesh router

Aug 18, 2025 2:23 PM in response to pieterw

Pieterw - yes, my router reverted back and automatically re-enabled the 6Ghz after a few hours. Frustrating!! Please report back if you find a way to permanently disable it.

shamirum

Level 1

20 points

Sep 13, 2025 7:00 PM in response to pieterw

Thank you for this suggestion - seems to be working for me too! Can’t wait for our area to get AT&T Fiber so we can ditch Xfinity’s pathetic excuse for modern internet already.

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How to fix Xfinity Wi-Fi issues with iPhone 16 Pro Max?