How can I disable Stolen Device Protection when Face ID is not working on iPhone?

How to turn it off if your Face ID is not working


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Posted on May 23, 2025 5:45 PM

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Posted on May 23, 2025 5:46 PM

If Face ID is disabled there is no way to turn off Stolen Device Protection; if there was, it wouldn't provide any protection against a thief or finder breaking into the iPhone.


Thus, if Face ID is not working and you can't fix it, the only option is to restore the iPhone to factory settings→Restore your iOS device to factory settings - Apple Support


Most often if Face ID doesn't respond that is a hardware problem, but here are some troubleshooting tips→If Face ID is disabled on your iPhone or iPad Pro - Apple Support. Note the last step if all else fails is to contact Apple Support using the link in the support article.

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Question marked as Top-ranking reply

May 23, 2025 5:46 PM in response to Thompson156

If Face ID is disabled there is no way to turn off Stolen Device Protection; if there was, it wouldn't provide any protection against a thief or finder breaking into the iPhone.


Thus, if Face ID is not working and you can't fix it, the only option is to restore the iPhone to factory settings→Restore your iOS device to factory settings - Apple Support


Most often if Face ID doesn't respond that is a hardware problem, but here are some troubleshooting tips→If Face ID is disabled on your iPhone or iPad Pro - Apple Support. Note the last step if all else fails is to contact Apple Support using the link in the support article.

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How can I disable Stolen Device Protection when Face ID is not working on iPhone?

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