Why is my May 2023 iPhone 14 Plus not eligible for Apple’s rear camera service program?

Hi everyone,


I’m reaching out here after multiple rounds with Apple Support and a service center.


My iPhone 14 Plus recently started experiencing issues with the rear camera and flash — they stopped working completely. We contacted Apple Support and were told it’s a hardware issue, which the service center also confirmed.


We were hopeful because Apple has an active iPhone 14 Plus Service Program specifically addressing this issue. However, to our surprise, we were told the device is not eligible.


Here’s where it gets confusing:


  • The manufacturing date of the iPhone is May 2023 (as seen on the original box).


  • Apple’s official coverage window is April 10, 2023 – April 28, 2024.


  • The issue matches the exact symptoms covered by the program.


  • Yet, Apple says the device doesn’t qualify.


As long-time Apple users (since iPhone 4), this is very disappointing. If the manufacturing date falls within the service window and the issue is hardware-related and acknowledged, why is this device being denied coverage?


Has anyone else faced a similar issue? Any advice or escalation steps would be appreciated.


Thank you!



[Re-Titled by Moderator]

iPhone 14 Plus, iOS 18

Posted on May 25, 2025 8:38 PM

Reply
Question marked as Top-ranking reply

Posted on May 26, 2025 2:57 AM

Your iPhone has to be within certain range of serial numbers, which were used during the time. All other iPhones are not part of the service program, even if they may show similar issues.

Sorry, but as long as Apple does not extend this program for other serial numbers, you will have to pay for the repair.


You can check your serial number on this Apple iPhone 14 Plus Service page:

iPhone 14 Plus Service Program for Rear Camera Issue - Apple Support


Similar questions

3 replies
Question marked as Top-ranking reply

May 26, 2025 2:57 AM in response to Roshan_8899

Your iPhone has to be within certain range of serial numbers, which were used during the time. All other iPhones are not part of the service program, even if they may show similar issues.

Sorry, but as long as Apple does not extend this program for other serial numbers, you will have to pay for the repair.


You can check your serial number on this Apple iPhone 14 Plus Service page:

iPhone 14 Plus Service Program for Rear Camera Issue - Apple Support


May 27, 2025 1:13 AM in response to Roshan_8899

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Hence, some of the following links which are relevant to your query may help you:


  1. Questions directed to Apple Inc - Product Feedback - Apple
  2. Hardware repairs & tickets - Apple Authorized Service Provider
  3. Service grievances & questions --> Apple Repair and Repair Status Check - Official Apple Support
  4. Warranty & Apple Care+ issues --> Check Your Service and Support Coverage - Apple Support
  5. Suggestions and Feedback for improvements --> Apple Inc says; "We read all feedback carefully, but we are unable to respond to each submission individually."
    1. Here is how for iPhone · Country or region* Select your country or region. · Feedback Type* Select feedback type. · Comments* Enter a comment.
    2. Feedback - iPhone - Apple
  6. Repair costs or product or prices of part service & replacement -
    1. iPhone Repair and Service - Apple Support (IN)
    2. iPhone Screen Repair & Replacement
    3. iPhone Battery Repair & Replacement
  7. Any other issue --> Contact – Official Apple Support (IN) & Contact Apple for support and service


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Why is my May 2023 iPhone 14 Plus not eligible for Apple’s rear camera service program?

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