How do I resolve a green screen issue on my iPhone 14 Pro Max after an iOS update, and why was an exception denied without notice?

nwehaibi wrote:

This was extremely disappointing. My time and money were wasted, and I was misled into thinking the issue would be resolved. I strictly followed Apple’s instructions, paid for diagnostics, and remained patient throughout the process — only to be denied support for a problem that originated after a software update.

Case ID: 1*********3

I’m not asking for anything beyond fairness. I hope this issue gets escalated properly, and I’d appreciate hearing from others who may have experienced similar screen issues after recent iOS updates.

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nwehaibi wrote:

After a recent iOS update in May 2025, .....

screen issues after recent iOS updates.

Thank you.

It's not always the iOS update's fault!  Many things can cause phone problems.  If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.

Remember, the right question often leads to the solution!

Was/Is your device Jailbroken? If that's the situation, please be informed that attributing the issues to iOS updates may not be accurate.

iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.

Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.

Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.

See what each update does: About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...

nwehaibi wrote:

I paid SAR 150 for the report, which confirmed that the device was in excellent condition and had not been misused.

I find it difficult to understand how an iOS diagnostic report can assert that the device was in perfect condition before the iOS update. It’s hard to accept this claim, especially when the issues only started appearing after the update. It feels counterintuitive and raises questions about the accuracy or scope of what these diagnostics actually capture.