Automatic green line on my iPhone 13 display

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Level 1

5 points

Automatic green line on my iPhone 13 display

Dear Apple Support Team,

I hope this message finds you well.

I am writing to report a display issue with my iPhone 13, which has developed a vertical green line on the screen. I would like to clarify that the device has not been subjected to any physical damage, water exposure, or accidental drops. The issue appeared spontaneously during normal usage.

Device Details:

Model: iPhone 13

iOS Version: 18.5

Serial Number: V7L*****VN

Purchase Date: October 14 2023

Purchased From: Amazon

This seems to be a hardware fault, and I have come across multiple reports of similar issues in other iPhone models, potentially indicating a manufacturing defect.

I kindly request Apple to evaluate the issue and advise on the possibility of a free screen replacement or service under quality program coverage, even if the warranty has expired.

Please let me know the next steps and if any further details are needed from my side.

Thank you for your support.

Sincerely,

Sooryathej

Mobile number:9746******

Apple ID connected mobile number 9746******

India ,Kerala

[Edited by Moderator]

Original Title: Automatic green line on display

iPhone 13

Posted on Jul 13, 2025 11:46 PM

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Answer 1

Top-ranking reply

Ingo2711

Community+ 2026

Level 10

81,459 points

Jul 14, 2025 5:25 AM in response to sooryathej

Sorry, but the official Apple Support can not be reached by posting in this user to user community.

Did you already contact the reseller on Amazon about a warranty claim, or did you extend the one year warranty by purchasing an Apple Care plan?

Contact Apple Support - Apple Support

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Answer 2

Jul 15, 2025 1:06 AM in response to sooryathej

Again, we are all users here, just like you, trying to help fellow users.

Only the official Apple Support could help you, or the reseller from Amazon, if you did not buy from Apple directly.

Legal - iOS Warranty EMEA English - Apple

There is no official Apple Service Program for the iPhone 13:

Official Apple Support

Apple Repair and Repair Status Check – Official Apple Support

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Answer 3

Jul 15, 2025 1:28 AM in response to sooryathej

Thank you for replying with your concerns, sooryathej. 😉

Here at the Apple Support Community, we are volunteers (thoughtful Apple users) who share knowledge in an effort to help others, such as yourself.

We don’t have the power to change repair policies or prices.

Only an authorized Apple employee would have access to the resources to help you.

I wish you the best, but you must contact Apple Support for further assistance or ⇢ Start a Repair Request.

All the best! 👋🏼😉

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Answer 4

sooryathej Author

Level 1

5 points

Jul 15, 2025 12:07 AM in response to Ingo2711

sorry to hear this response from your side. Amazon is only selling your products they don't have anything do with the green line issue. So i need solution like resolving green line via free change of display. Because my does not have any physical damage. If you need i will go to service centre and will do the quality check up. I hope i will get a solution after this reply

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Automatic green line on my iPhone 13 display

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