Apple ID showing 'Null' for two years, unable to access iCloud and other apps

Hello,


My apple ID showing Null for last two years , i have tryied to contact apple support many times but they unable to resolve the issue , last complain no 102517***4** its still ongoing for last 6 months and i have very limited hope now ..


I am unable to login to I-cloud , and other apps as well, i cant chnage my security settings as well currently its a blocker for me and without having any idea how to solve this as similar like apple support team ...


[Edited by Moderator]

Original Title: Apple ID showing Null

iPhone 14, iOS 18

Posted on Jul 26, 2025 2:42 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 26, 2025 8:44 AM

The people on this forum are only other users like yourself. This is not official Apple Support. If your account has been designated as invalid by Apple then only Apple can unlock it.


Unless you can get Apple to do something about the account then the only alternative I can advise is you give up on the old account (and everything it contained, but you should have backups you kept of important information), ask Apple to reset the device entirely and start using it with a different account.


Refer to How to remove Activation Lock - Apple Support for the various ways to remove an Activation Lock. If you have the necessary information you can do this yourself, otherwise Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


1 reply
Question marked as Top-ranking reply

Jul 26, 2025 8:44 AM in response to rajdeep262

The people on this forum are only other users like yourself. This is not official Apple Support. If your account has been designated as invalid by Apple then only Apple can unlock it.


Unless you can get Apple to do something about the account then the only alternative I can advise is you give up on the old account (and everything it contained, but you should have backups you kept of important information), ask Apple to reset the device entirely and start using it with a different account.


Refer to How to remove Activation Lock - Apple Support for the various ways to remove an Activation Lock. If you have the necessary information you can do this yourself, otherwise Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


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Apple ID showing 'Null' for two years, unable to access iCloud and other apps

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