iCloud account on my iPhone was compromised

Subject: URGENT – My iCloud Account Was Stolen and My iPhone Compromised (Device is in My Possession)


Dear Apple Security & Abuse Team,


My name is Gagik. I am writing to urgently report that my iCloud account has been stolen, and my iPhone is being remotely accessed and controlled by an unauthorized person. Although the iPhone is physically in my possession, I no longer have access to my Apple ID.


Here are the details of my device and account:


• iPhone model: iPhone 11

• IMEI: 352*****334

• Serial Number: FK1*****735

• My original Apple ID: gag*******2@gmail.com

I received this iPhone as a gift, and I have been using it regularly for a long time. Recently, someone hacked into my Apple ID account, changed the email, password, and recovery options, and is actively tampering with account data. I have lost control over my own Apple account.


I contacted Apple Support from Armenia, but I was told it might take up to a month for a response. That is too long — the attacker continues to access my device and data, and I fear they may misuse it.


I kindly ask you to immediately:


1. Suspend access to the stolen iCloud account

2. Investigate the situation and help me recover my account

3. Prevent the attacker from using or reselling the account or device

I am ready to provide any additional information you need, including proof of identity and device details. Please help me restore my access and protect my personal information.


Thank you in advance for your urgent attention.


Sincerely,

*Gagik*

📧 gag******2@gmail.com

📱 +995****69


[Edited by Moderator]

Original Title: icloud hacked

iPhone 11, iOS 18

Posted on Jul 26, 2025 2:02 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 26, 2025 8:45 AM

The people on this forum are users like yourself. Apple is not here, so there is nothing we can actually do for you other than provide advice.


Read this document if you think your Apple Account has been compromised. --> If you think your Apple Account has been compromised - Apple Support


For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> Checklist 1: Limit device and account access - Apple Support


For iOS 16 or later see how Safety Check on iPhone works to keep you safe. Safety Check for an iPhone with iOS 16 or later - Apple Support


Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple Account device list to find where you’re signed in - Apple Support


Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles


A document with general information about security and your Apple ID --> Security and your Apple Account - Apple Support


Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple Support - Apple Support


1 reply
Question marked as Top-ranking reply

Jul 26, 2025 8:45 AM in response to gagiksimonyan

The people on this forum are users like yourself. Apple is not here, so there is nothing we can actually do for you other than provide advice.


Read this document if you think your Apple Account has been compromised. --> If you think your Apple Account has been compromised - Apple Support


For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> Checklist 1: Limit device and account access - Apple Support


For iOS 16 or later see how Safety Check on iPhone works to keep you safe. Safety Check for an iPhone with iOS 16 or later - Apple Support


Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple Account device list to find where you’re signed in - Apple Support


Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles


A document with general information about security and your Apple ID --> Security and your Apple Account - Apple Support


Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple Support - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud account on my iPhone was compromised

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.