iOS 26: Contact posters cannot be removed and “Phone” storage balloons (~3 GB) — severe regression

Problem summary


On iOS 26, Contact Posters (contact photos/posters) that are set cannot be removed or reverted to the default/basic avatar. The only way to remove a poster is to delete and recreate the entire contact. In addition, the system’s Phone storage usage grows unexpectedly large (I measured ~3 GB) after setting posters for only four or five contacts. These issues together create poor usability and unnecessary storage waste.


Steps to reproduce


  1. Device / OS: iPhone 16 Plus / iOS 26.0
  2. Set a Contact Poster (system or custom image) for a contact.
  3. Attempt to remove the poster or restore the default avatar in the contact/poster editor — there is no “Delete poster / Restore default” control.
  4. Check storage: Settings > General > iPhone Storage > Phone — the Phone app’s storage usage is significantly increased (approx. 3 GB in my case).


What I tried (brief)


  • Looked for a poster deletion option in the contact and poster editor; none found.
  • Restarted device and rebuilt indexes — no meaningful change.
  • Deleted and re-added the contact: this removes the poster but is an impractical/workaround solution.


Suggested fixes (concise & actionable)


  1. Add an explicit “Delete Poster / Restore Default” control in the Contact Poster editor (or restore the previous swipe-up delete interaction).
  2. Allow removing or replacing a poster without deleting the contact.
  3. Optimize poster storage: deduplicate, compress, and cache posters on demand; provide a settings path to clear contact media (Settings > Storage > Phone > Clear Contact Media).
  4. Fix the underlying persistence/cache logic that causes the Phone app’s storage to grow to GB levels and document temporary cleanup steps in release notes.


Severity


High — the change removes a basic, previously available interaction and causes substantial storage bloat from a small number of posters. This impacts usability and storage-constrained users and should be prioritized.

iPhone 16 Plus, iOS 26

Posted on Sep 19, 2025 1:24 AM

Reply
19 replies

Dec 5, 2025 8:57 AM in response to callyfromgray

callyfromgray wrote:

This is not ideal as I do not have time to delete and re-enter each contact. I am having this issue on my state issued iPhone used for work. I do not want client photos showing up when they call and I would prefer all of the contacts to appear the same when receiving a call.

If a contact has created their own Contact Poster, it will show on your phone when they call you. That is their choice and not one you have any control over. Since this is a user to user only forum, we can't give you what you want. But you can share your thoughts with Apple here --> Feedback - iPhone - Apple


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 26: Contact posters cannot be removed and “Phone” storage balloons (~3 GB) — severe regression

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.