iPhone 11 Pro Activation Lock with forgotten iCloud credentials

Hello guys !

I have a iphone 11 pro but i dont remember the icloud and password what can i do because this is my couisin phone .

Please help me




[Re-Titled by Moderator]

Original Title: activation lock

iPhone 11 Pro

Posted on Sep 22, 2025 8:42 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2025 8:46 AM

There are only 2 ways to resolve the Activation Lock:

  • Gain access to the account it is locked to
  • Provide proof of purchase for the Activation Lock to be removed. It is likely that the original purchase receipt from Apple or Authorized Apple Seller will be required, since Apple does not get involved in any third party sales.

https://al-support.apple.com/#/al/agreement

1 reply
Question marked as Top-ranking reply

Sep 22, 2025 8:46 AM in response to egian290

There are only 2 ways to resolve the Activation Lock:

  • Gain access to the account it is locked to
  • Provide proof of purchase for the Activation Lock to be removed. It is likely that the original purchase receipt from Apple or Authorized Apple Seller will be required, since Apple does not get involved in any third party sales.

https://al-support.apple.com/#/al/agreement

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iPhone 11 Pro Activation Lock with forgotten iCloud credentials

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