How to contact Apple support for fraud-related Activation Lock on iPhone?
Hello, community members!
I have encountered a serious fraud problem and am hoping for your advice on how to proceed.
The essence of the problem:
I recently fell victim to a fraudulent scheme. I logged out of my Apple ID account on my iPhone, then entered the details provided by the scammer. Immediately after that, my iPhone was remotely locked via Find My, and now it has Activation Lock enabled, linked to someone else's Apple ID.
What I have already tried:
I tried contacting Apple's official support via their website. However, the automated support system keeps redirecting me to a page that says I need to contact the Apple ID owner to have the lock removed.
This is where I'm stuck: I can't contact the “owner” because they are the scammer who is demanding money to unlock the device.
My question to the community:
Please advise me on how to proceed in this situation in order to contact a live Apple support specialist who deals specifically with cases of fraud. Is there a specific path on the website or a special department that can help if I have all the proof of ownership?
I have all the original documents confirming the purchase of the device (store receipt, box with serial number). I am ready to provide them to Apple for verification.
I would appreciate any advice or recommendations on how to bypass this automated response and get my issue to a real employee.
Thank you!
[Re-Titled by Moderator]
Original Title: My iPhone has been locked by a scammer using someone else's Apple ID. Standard support instructions are not helping.
iPhone 15, iOS 18