Emails from my iCloud address can't be received by recipients using MS addresses

Hello - I've recently started using my .iCloud.com email address instead of my old Virgin Media one.


Most of my emails seem to be getting though OK except for recipients using Microsoft email addresses - msn & hotmail.


The message I get is "SMTP error from remote mail server after end of data:

   550 5.7.515 Access denied, sending domain ICLOUD.COM doesn't meet the required authentication level. The sender's domain in the 5322.From address doesn't meet the authentication requirements defined for the sender."


It tells me to fix this here - https://support.microsoft.com/en-gb/topic/fix-ndr-error-550-5-7-515-in-outlook-com-34cfe8f8-6fbf-457e-9e8b-9e4dbaf4e0ef


but that's gobbledegook to me.


Can anyone tell me how to fix this please, preferably at my end rather than bothering recipients.

Posted on Oct 1, 2025 6:13 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2025 11:21 AM

I did as you suggested & contacted Apple Support. Very helpful chap who said I should uninstall my iCloud email account (after checking that ti was backed up) then reinstall it.

As I started to do this I was looking at the settings for my iCloud email account & noticed that the outgoing server was set to my Virgin Media account rather than the iCloud account. I switched this to the iCloud account & hey presto!, the problem disappeared. Easy peasy.

Similar questions

4 replies
Question marked as Top-ranking reply

Oct 5, 2025 11:21 AM in response to MrHoffman

I did as you suggested & contacted Apple Support. Very helpful chap who said I should uninstall my iCloud email account (after checking that ti was backed up) then reinstall it.

As I started to do this I was looking at the settings for my iCloud email account & noticed that the outgoing server was set to my Virgin Media account rather than the iCloud account. I switched this to the iCloud account & hey presto!, the problem disappeared. Easy peasy.

Oct 1, 2025 7:03 AM in response to Gordondow

First, and generally, SMTP mail is and will be fundamentally broken, and is and will be fundamentally unreliable, and is and will drop messages. The combination of spam and the limits of the forty-some year old SMTP mail design have rendered mail less than reliable. This mess isn’t going to get appreciably better, either. And it likely will get worse, thanks to the assistance of AI slop. You can thank the spammers.


This previous paragraph is a whole lot of words for “use some other path to send your needs-to-arrive messages”.


As for the gobbledygook, Microsoft is reporting that one or more of the three different and ad-hoc methods used to try to differentiate legitimate mail servers (SPF, DKIM, DMARC) from spam servers are incorrectly configured on an unspecified SMTP mail server within Apple’s immense iCloud infrastructure, or that the domain within the SMTP return-path address (which Microsoft helpfully calls 5321.MailFrom address, P1 sender, or envelope sender) matches the domain in what Microsoft helpfully calls the 5322.From address, or that these or other Microsoft checks for these or other mail server features are somehow malfunctioning, and the Microsoft SMTP mail server is rejecting the arriving mail message.


This previous paragraph is undoubtedly also reading like condensed gobbledygook.


There is exactly nothing any of us here can do anything about the spam mess, and about the Microsoft anti-spam checks, and about the Apple iCloud SMTP server settings, too.


You can ask Apple Support about this, and they can read the SMTP message headers from the rejected message to see which Apple mail server is involved, and to verify its settings, but this can just as easily be a malfunction in the Microsoft anti-spam implementation, or a general failure elsewhere in the connection.


I’m surprised SMTP mail still works as well as it does.


Contact Apple Support. Expect to provide some details, and probably the SMTP mail headers from the Microsoft rejection.


Oct 1, 2025 12:14 PM in response to Gordondow

Gordondow wrote:

Thank you for your speedy reply. For some reason, I now find that if I send an email from my iPhone - using the same iCloud.com email address - it does get received by the recipients who are using MS email addresses.

I'll contact Apple Support.


The same mail client can traverse the same mail servers relatively consistently, or can get completely different mail servers.


Apple has an enormous configuration of mail servers, as does Microsoft, and — without poking at the headers and quite possibly at the mail server logs on one or both ends — it’s anybody’s guess which mail server was unhappy with which server, or whether some intermediary somewhere within the connection path got tangled.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Emails from my iCloud address can't be received by recipients using MS addresses

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.