Uconnect not hearing me with iPhone 17 pro

Question

Level 1

7 points

Uconnect not hearing me with iPhone 17 pro

I recently was forced to upgrade my iPhone to 17 max and has been difficult for people to hear me when connected to my vehicle’s Uconnect.

Posted on Oct 21, 2025 6:49 AM

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Answer 1

Jeff Donald

Level 8

45,300 points

Oct 28, 2025 5:10 PM in response to Phillip Galvan

Some Uconnect support people have acknowledged issues on their end. Additionally, some Uconnect support people have acknowledged they are dropping support for some older devices.

In other words Uconnect doesn’t want to (or can’t) support older devices with newer technology. Several friends of mine with older Jeeps just went out and bought new head units and now have no problem connecting their iPhone 17 models.

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Answer 2

Jeff Donald

Level 8

45,300 points

Oct 21, 2025 9:09 AM in response to JoRod01

Uconnect support has acknowledged an issue and they are currently working on a solution. You will probably need to update the firmware or software. Please contact Uconnect support.

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Answer 3

sdhilton

Level 1

12 points

Nov 6, 2025 3:55 PM in response to JoRod01

I have the same issue. I spoke to unconnect directly today and they assusred me only apple can fix it. The problem exists on ALL uconnect radios regardless of how old or new they are.

To add insult to injury, I returned my two iphone 17 pros and was charged a $70 restocking fee each. Needless to say I'm royally ****** with apple.,

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Answer 4

Oct 28, 2025 4:01 PM in response to JoRod01

My iPhone 17 Pro Max will receive calls on the UConnect and I can clearly hear the caller. My problem lies with the "hands free" . When I speak through mine and UConnect , the other caller cannot understand what I'm saying ....garbled,. Yeah, Good luck with contacting UConnect Spent an hour on the phone. Talked with 6 different people as they kept transferring me. They know about the problem but the ones I spoke with said it was an Apple problem as the Uconnect is working with the other iPhones , just not the 17 pro Max.

I'm guess the answer is gonna lie with Apple.......BlueTooth.....version upgrade????

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Answer 5

Nov 13, 2025 2:53 PM in response to JoRod01

I am having the same issue. I did discover that if you call or receive a call from someone that is using a landline there is no issue with sound through uconnect.

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Answer 6

Nov 28, 2025 4:04 AM in response to JoRod01

iPhone 17 pro Bluetooth connection to Uconnect works fine for all phone calling/contacts etc functions. Does not allow play of podcasts, music from apple podcast app or Spotify for example. Screen function fine for all connections therefore phone is connecting. Just no sound for apps other than phone

2015 jeep grand Cherokee

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