iPhone 14 Pro shut down after condensation in camera lens

My son brought his iPhone 14pro in the bathroom while he showered it showed condensation in the camera lens a couple of days later it shut off and will not turn on went to apple they didn’t even try anything they just said water damage you need a new one do you think they gave me the right answer


[Re-Titled by Moderator]

Original Title: Water damage

iPhone 16 Pro, iOS 18

Posted on Oct 25, 2025 2:14 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2025 2:37 PM

Yes they gave you the correct answer. Water damage is not covered under the warranty, nor is it repairable.

You need a new phone.

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 14 Pro shut down after condensation in camera lens

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.