Employee reset my new phone on accident

Basically, I turned in 3 of my old phones and we went throw the the process of resetting all of them. While this happend my new iPhone 17 that I had gotten two weeks ago also started resetting. The problem is I don’t know how to get my eSIM back without a verification from my phone number which isn’t set up.

iPhone 17, iOS 26

Posted on Nov 2, 2025 8:10 PM

Reply
1 reply

Nov 2, 2025 8:27 PM in response to timy160

"Employee reset my new phone on accident: Basically, I turned in 3 of my old phones and we went throw the the process of resetting all of them. While this happend my new iPhone 17 that I had gotten two weeks ago also started resetting. The problem is I don’t know how to get my eSIM back without a verification from my phone number which isn’t set up."

-------


Getting a Verification Code to Go Through:


A. Contact Your Carrier:

Get your carrier to reconfigure the eSIM card, as they are the one who provide you with it. I would expect to lead you towards getting a code. As for a Two-Factor Authentication code for Apple to eMAil accounts and so forth, using this as a WiFi device, you should be able to get one.


B. Restore your iPhone from a Backup:

Have any backups of this iPhone prior to this occurrence? If so, restore your iPhone from one that has these photos (the most recent backup, ideally). If not, then take this as a learning experience, knowing to always back up your device for recovery purposes. Important: Back up your iPhone prior to performing this restoration, should anything go wrong from here on out.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Employee reset my new phone on accident

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.