I subscribed to Claude pro plan from my iphone using app store and google pay. But it is not showing up on the app. I get the following error: you have an active subscription , but it doesn't match the current claude.ai account.
iPhone 15 Pro, iOS 26
gavinp wrote:
There is no phone number associated with Claude, nor is there an option to add a phone number.
The email is the same now. It wasn’t when I initially signed up in the App Store, but I updated my Apple email to match. The issue persists, despite both emails matching.
I did the same thing, although the email address I used was a Hide My Email so the Apple Account email was not recognized by Claude. I had to go through the steps to delete the Claude Account and I did have the phone number linked, so it also had to be unlinked as described in the Claude Support Article before I could create a new account with my actual Apple email address. That is what worked for me and my subscription was reflected on that account.
I found this solution through my own research as Claude support was not helpful other than the AI bot telling me my email account could not be transferred and I should contact Apple. I did contact Apple, although it seemed to be a cop out response and of course they could not resolve the issue with the other Claude account. Even though it is working now, I am not planning on renewing my subscription due to the lack of actual support available and difficulty in being able to talk to a real person for a resolution.
My honest recommendation is to request a refund from Apple and hopefully it will be granted. I have seen it go both ways, but you may get lucky. There are many other AI alternatives that do have support and when their AI bot cannot resolve the problem, I'm not confident in their AI service that is being offered.
gavinp wrote:
There is no phone number associated with Claude, nor is there an option to add a phone number.
The email is the same now. It wasn’t when I initially signed up in the App Store, but I updated my Apple email to match. The issue persists, despite both emails matching.
I did the same thing, although the email address I used was a Hide My Email so the Apple Account email was not recognized by Claude. I had to go through the steps to delete the Claude Account and I did have the phone number linked, so it also had to be unlinked as described in the Claude Support Article before I could create a new account with my actual Apple email address. That is what worked for me and my subscription was reflected on that account.
I found this solution through my own research as Claude support was not helpful other than the AI bot telling me my email account could not be transferred and I should contact Apple. I did contact Apple, although it seemed to be a cop out response and of course they could not resolve the issue with the other Claude account. Even though it is working now, I am not planning on renewing my subscription due to the lack of actual support available and difficulty in being able to talk to a real person for a resolution.
My honest recommendation is to request a refund from Apple and hopefully it will be granted. I have seen it go both ways, but you may get lucky. There are many other AI alternatives that do have support and when their AI bot cannot resolve the problem, I'm not confident in their AI service that is being offered.
Sam from Anthropic sent me an email about 30 hours ago and the solution offered worked on my side. (Apple rejected my refund request as final decision, so I can only rely on Anthropics now). After doing the 4 steps mentioned, I think one would need to re-install the app and the purchase is fulfilled. The email goes like this:
---
Hi there,
Thank you again for your patience while we worked to resolve this syncing issue with our engineers.
The team has implemented a fix to re-sync existing subscriptions through Apple. Whenever you have the chance, can you please try selecting the "Restore purchases" button? To restore your purchase:
Please let us know if you run into any issues after trying the above steps. Our team will also be in touch with further updates in this thread shortly.
I had the same problem. And after I reported this problem on their website to their AI assistant, it escalated this problem to some real human I guess. Today someone called 'Sam from Anthropic' wrote me an email and said:
We appreciate you reporting this with our team. Our engineers have identified a syncing issue with Apple subscriptions and we're actively investigating. We'll be in touch with an update as soon as possible and sincerely appreciate your patience while we look into this.
So I guess the safest to do right now is to wait a few days and see if they can fix this.
Did you unlink your phone number from the Claude account that you currently have? The Claude account needs to be the email address used for your Apple Account. Currently Claude does not allow you to change your email address so you need to be create a new Claude account using your email address from your Apple Account and unlinking your phone number from the previous account will allow you to do that.
I’d recommend not subscribing to Claude through iOS, they finally responded and told me to take it up with Apple. Their response:
“I'm afraid that this is a common issue with Apple facing devices, sometimes due to the private relay system or other ID mixups (such as using your Apple ID), can create confusion in subscriptions.
I would like to clarify a few points with you, firstly I've reviewed your account that you have with us under your GMail, and can confirm there is no active subscription.
As Apple handle subscription support, you will have to speak to them about confirming which email they have on file for you for that subscription, including for any issues regarding cancellations and refunds. I apologise that this isn't the news you are hoping for but I'm afraid there is little we can do on our end regarding such issues.”
Is that Gmail account the same one you see at Settings > [name on top] > Media & Purchases?
I decided to subscribe through the web and it worked for both my claude in the web and in the iphone app.
I ended up directly subscribing through anthropic (not apply store payment) and it instantly worked.
Your Claude account has to be that of the Apple Account you used for the subscription. Claude said they cannot help because there support articles say that they do not allow you to change your email address after creating the account.
You will need to unlink your phone number from the Claude account and create a new one using your Apple Account email address. Use the link provided earlier to Claude support for the instructions on how to do that.
I contacted apple again, because Anthropics Team are talking to free-tier anymore. Everything is self-service with their Fin AI, and I cannot get in touch with them. Although we are paid users, but since we paid via Apple, the payment doesn't pass through, so Anthropics treats us like free-tier ones.
The advisor suggested that I reach out to the app developer after paying again, in the next billing cycle, like resubscribe to take advantage of my previous plan. While Apple acknowledges the issue with this payment, I’m unable to either refund or use it at the moment. The best option offered by Apple is to wait until the next subscription to resolve the problem with the current one?
But they did say "All is documented here and forwarded to our software team to get the application further evaluated and investigated on."
If some one solved this same problem, maybe we can share the solution?
Yes, I have confirmed multiple times that it is the same email on my Apple account (also showing in Media & Purchases). And, even more than that, I used the same email to start the Claude account (and also added my Apple account as an authentication route for Claude). I have not changed the email on either account at any point.
The Claude app is clearly not able to handle these subscriptions successfully, and is directing the customer over to Apple to solve the problem.
I’m writing to Apple to ask for a refund since I’m having trouble using my subscription as intended. You’re welcome to request a refund too!
Yes i have this problem too, a requested a refund from apple.
This is not the issue, at least not for me. I am also getting this error, and I am using the same email address on both accounts.
I was on the Claude iOS app, logged into my Claude account, then paid using the sub button in their own app. I can see the subscription in my Apple account, and am completely unable to use what I paid for.
There is no phone number associated with Claude, nor is there an option to add a phone number.
The email is the same now. It wasn’t when I initially signed up in the App Store, but I updated my Apple email to match. The issue persists, despite both emails matching.
Subscribing to Claude pro using app store
