Could not communicate with the server iCloud with my iPhone 7

le message: could not communicate with the server iCloud.

This message appears when ever I try to do verification of my account! To finally access my iCloud data

actually it’s off ( iCloud: Off)

what can I do please help!

iPhone 7, iOS 15

Posted on Dec 6, 2025 12:37 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 6, 2025 2:39 PM

Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN, then restart your device. Don't just turn it off; delete the profile. Updates sometimes need to have VPN to be removed and reinstalled. If that fixes it, you can try reinstalling VPN, but probably shouldn't.

1 reply
Question marked as Top-ranking reply

Dec 6, 2025 2:39 PM in response to oumou164

Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN, then restart your device. Don't just turn it off; delete the profile. Updates sometimes need to have VPN to be removed and reinstalled. If that fixes it, you can try reinstalling VPN, but probably shouldn't.

Could not communicate with the server iCloud with my iPhone 7

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.