Apple Devices app for Windows 11 fails to enable 'Show this iPhone when on Wi-Fi' feature after OS reinstallation

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Apple Devices app for Windows 11 fails to enable 'Show this iPhone when on Wi-Fi' feature after OS reinstallation

apple devices app for windows 11 25H2. i recently just wiped my desktop and reinstalled my operating system for a clean start. i have an iphone 14. i really like the apple devices app for windows 11. i get it from the microsoft store and i update the app as often as every day. i always check for new updates.

on my previous OS installation, i was able to connect my iphone via USB & WiFi. A really cool feature is "Show this iPhone when on wifi" checkbox.

however, the problem is with my new OS installation. previously, before reinstalling my OS, i was able to use this feature "Show this iPhone when on Wi-Fi". the problem is since reinstalling my OS, this Apple Devices feature fails to work. every time i check the checkbox and press apply, i then press the sync button and it just resets the checkbox to unchecked. i think there is some bug in the apple devices app that is preventing me from enabling this "show over wifi" feature. i really like the show over wifi feature and i wish i could get it up and running like it used to be before i reinstalled my OS.

please fix this bug so that i can connect my iPhone to the Apple Devices app over WiFi just like it used to work.

[Re-Titled by Moderator]

Original Title: Apple Devices app bug

Posted on Dec 10, 2025 3:39 PM

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Answer 1

SravanKrA

Level 10

433,256 points

Dec 10, 2025 10:18 PM in response to cam8528

See the pic below

If it still does not work, that means the device's trust is broken.

Reset Trust Settings on the iPhone/iPad

On your iPhone/iPad:
Settings → General → Transfer or Reset iPhone → Reset → Reset Location & Privacy
This clears all previous “trusted computers,” forcing your device to ask again.

Search for accessories that have completed MFi certification. Once an accessory has completed MFi certification requirements and is reported to Apple as sold/distributed, it will be searchable in our public database of authorized Lightning, headset, charging, iAP-enabled, and Find My network-enabled accessories.

Learn how to identify counterfeit or uncertified Lightning-based accessories.

You may try this (The suggestion is intended as a guide to help you find the right options and should not be interpreted as an endorsement or promotion of any product. Please conduct your own research and make an informed purchasing decision.) --> Apple Mfi-Certified, Type C Female to Lightning Male OTG ...

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Answer 2

cam8528 Author

Level 1

12 points

Dec 14, 2025 11:44 AM in response to SravanKrA

yeah i tried this but it didnt work. whats weird is i used to have more checkboxes near the connect over wifi checkbox but now its just a single checkbox. see? in your picture there are four check boxes. in my picture there are only one check box for wifi.

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Answer 3

Dec 11, 2025 7:03 AM in response to azaksalmarzur28

azaksalmarzur28 wrote:

RESET TRUST + MOBILESYNC PAIRING ON WINDOWS

This fully restores the Wi-Fi sync checkbox so it stays enabled.

How do you do that?

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Answer 4

cam8528 Author

Level 1

12 points

Dec 14, 2025 10:42 AM in response to SravanKrA

thank you, i will try this at my earliest opportunity

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Answer 5

cam8528 Author

Level 1

12 points

Dec 16, 2025 10:46 AM in response to SravanKrA

I tried resetting trust permissions and the check box still resets itself

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Answer 6

Bob Timmons

Level 10

187,976 points

Dec 23, 2025 9:20 AM in response to cam8528

i think there is some bug in the apple devices app

Then, you need to contact Microsoft, since this is a Microsoft app.....not an Apple app.

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Answer 7

cam8528 Author

Level 1

12 points

Dec 31, 2025 12:55 AM in response to Bob Timmons

Gee you’re a ray of sunshine, thanks a lot for your help

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Answer 8

cam8528 Author

Level 1

12 points

Dec 23, 2025 9:16 AM in response to SravanKrA

i tried everything and the issue persists. Only one check box is displayed and it keeps resetting itself. Not to mention resetting trust on my phone caused a whole host of permissions problems. I even tried uninstalling and reinstalling the apple devices app, no dice. Please update the apple devices app for windows 11 and update iOS for compatibility with WiFi connection to windows 11 apple devices app

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Answer 9

Dec 23, 2025 9:37 AM in response to IdrisSeabright

IdrisSeabright wrote:

azaksalmarzur28 wrote:

RESET TRUST + MOBILESYNC PAIRING ON WINDOWS

This fully restores the Wi-Fi sync checkbox so it stays enabled.

How do you do that?

You're not really expecting an answer are you? My experience shows AIB's don't ever follow up.

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Answer 10

Dec 10, 2025 10:43 PM in response to cam8528

RESET TRUST + MOBILESYNC PAIRING ON WINDOWS

This fully restores the Wi-Fi sync checkbox so it stays enabled.

Reply

Apple Devices app for Windows 11 fails to enable 'Show this iPhone when on Wi-Fi' feature after OS reinstallation

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