iphone email app not working following 26.2 update

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Level 1

17 points

iphone email app not working following 26.2 update

My email app won't connect and download messages to my imap mail account (BTinternet). I can send messages but am not receiving any new messages in the mail app. I've tried deleting and adding the mail account several times, turned my phone off and on, checked password etc and all the settings seem to be entered correctly. This issue seems to have started following the ios 26.2 (23C55) update. My phone is a 15 Pro Max.

Can you help me fix this please?

Posted on Jan 16, 2026 5:20 AM

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Answer 1

Top-ranking reply

paulafinn Author

Level 1

17 points

Jan 16, 2026 9:01 AM in response to LD150

Thanks - I had (paid for) VPN which I've now had to disable on both my phone and mac as it seems to be incompatible with ios 26.2 :(

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Answer 2

LD150

Level 10

101,201 points

Jan 16, 2026 5:32 AM in response to paulafinn

Make sure, if there is the option, that the account is set to push mail.

Your troubleshooting is good, and the only other possibility I can think of is that you have a VPN installed. UK government meddling tempted many if us to install VPN, lord forbid a free VPN.

Check Settings, General, VPN & device mgmt.

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Answer 3

LD150

Level 10

101,201 points

Jan 16, 2026 9:23 AM in response to paulafinn

I'm afraid iOs26 has done that to a lot or VPNS. As you paid for it, check the provider for updates, or at least let them know.

A family member of mine just bought Nord VPN against my advice!

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