Phone hacked and unresponsive

My phone is hacked

can't do anything

Posted on Jan 17, 2026 8:24 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 17, 2026 8:32 PM

Try forcing a restart: If your iPhone won't turn on or the screen is black - Apple Support


If that fails, contact Apple Support as the iPhone may need a hardware repair.


Select your country here: Contact Apple Support - Apple Support



3 replies

Jan 18, 2026 12:31 AM in response to dorothymerc

If you feel an unauthorized person/app is remotely using, controlling or monitoring your device, then that is possible only if you have done one or more of the following Don'ts...


  1. Don't hand over an iPhone to kids or to a stranger without Enabling Guided Access
  2. Don't share Apple IDs
  3. Don't Jailbreak
  4. Don't share sensitive information pertaining to your device
  5. Don't give in to Phishing
  6. Don't plug in your device in Airports and Public places through third-party cables and trust the device. Beware of Juice Jacking. (Especially in India)
  7. Don't leave your iPhone unlocked and unattended in public places like offices, schools, malls, etc.


If one of the above is true then quickly change the Apple ID Password and Return iPhone settings to their defaults.


  1. Immediately change your Apple ID password
    1. Go to Settings → [your name] → Sign-In & Security → Change Password.
    2. This signs out anyone using your account.
  2. Enable Two-Factor Authentication (if not already): Same menu → Two-Factor Authentication → Turn On.
  3. Check for any unknown devices linked to your account:
    1. Settings → [your name] → Devices.:
    2. If you see anything you don’t recognize, tap it → Remove from Account.
  4. Check for unknown profiles or device management:
    1. Settings → General → VPN & Device Management.
    2. If you see a profile you didn’t install, tap it → Remove Profile.
  5. Check Accessibility & Screen Sharing settings
    1. Settings → Accessibility → Switch Control, Voice Control, or Remote Control — turn off anything you didn’t set up.
    2. Settings → General → AirPlay & Handoff → make sure AirPlay is set to Ask or Never Automatically.
  6. Sign out of iCloud everywhere and reset
    1. Go to Settings → [your name] → Sign Out (you’ll need your password).
    2. Then back up your photos to iCloud or your computer.
    3. Go to Settings → General → Transfer or Reset iPhone → Erase All Content and Settings.:
    4. Set it up as a New iPhone (not from a backup), so nothing suspicious is restored.
  7. Update iOS: Always keep the latest iOS version for security fixes.


If a person has ever had your passcode, they could’ve installed something quietly — so the full erase and setting up as new is the safest option. How to factory reset your iPhone, iPad, or iPod touch



Keep the iPhone updated to the latest iOS always and never Jailbreak. That's it.


iOS / iPadOS devices cannot be hacked or infected with Viruses / Malware / Spyware *** unless you have intentionally downloaded spurious software or unauthorized apps directly from the internet and installed them on your device, and/or have Jailbroken


It (Hacking) also depends on how careful you are in sharing sensitive and valuable information pertaining to your iPhone such as Passcode, Password, etc with your friends and family members.


Be judicious when sharing the device's sensitive and valuable information with friends and family members.



**The primary reason for this is Sandboxing. All third-party apps are “sandboxed”, so they are restricted from accessing files stored by other apps or from making changes to the device. Sandboxing is designed to prevent apps from gathering or modifying information stored by other apps.


Security of runtime process in iOS and iPadOS - Apple Support



The sandbox on an iPhone is a security feature that creates a restricted environment for each app to run in isolation from other apps and the operating system. It is a core component of iOS's security architecture and plays a crucial role in making iPhones more secure.



If you doubt the authenticity of the information provided earlier, you have two alternatives:

  1. Report the hacking incident to local law enforcement authorities and actively pursue the case.
  2. Accept the credibility of the information; it is impervious to hacking. Just as some individuals hold unconventional beliefs, such as a flat Earth or moon landing denial, one has the freedom to believe in anything. The choice ultimately rests with you in this open and free world.



Jan 17, 2026 10:49 PM in response to dorothymerc

“Phone hacked and unresponsive: My phone is hacked can't do anything “

———-


Troubleshooting a Stalled iPhone:


A. Clear "System Data" AKA "Other": Storage space may be full. So, see about clearing the caches. Use my User Tip for that: How to Clear "System Data" in your iPhone's Storage: - User Tip


B. Fixing a Boot Loop:

Did you just install an update? If so, your iPhone might be in a Boot Loop. This typically occurs when you go about installing an update, and it stalled while in the process. Use my User Tip: How to Fix an iPhone in a Boot Loop - User Tip

Phone hacked and unresponsive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.