Trying to update the phone number in my Apple account generates the error message:
Phone Error:
"This phone number is already in use with another account"
Trying to login/reset the password with that number gives me:
"This Apple Account is not valid or not supported."
How do I resolve this? There is no way to get this taken care of online that I can find.
I've only had this number about 4 months.
Hello,
For help with an invalid/not-active/not-supported account you need to contact Apple (the people on this forum are users like yourself).
To reach Apple Support for an account issue:
1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005
2. Select: Disabled Apple ID
3. Select: ”The Apple ID is not active" alert
4. Select: “Continue”
5. Select a chat or telephone call option.
or:
Contact Apple for support and service by telephone --> Contact Apple Support - Apple Support
“If you’re trying to create an Apple Account and see a message that says the email address or phone number is unavailable or can’t be used, then an Apple Account already exists that uses it. Try a different email address or phone number, or reset your password for that account ( If you forgot your Apple Account password - Apple Support ).”
My personal comment: This bit about not reusing phone numbers makes no sense to me. Apple apparently expects everybody using their equipment to have their own telephone and phone numbers to have never, ever existed before. Even in this day and age people may share a telephone.
Hello,
For help with an invalid/not-active/not-supported account you need to contact Apple (the people on this forum are users like yourself).
To reach Apple Support for an account issue:
1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005
2. Select: Disabled Apple ID
3. Select: ”The Apple ID is not active" alert
4. Select: “Continue”
5. Select a chat or telephone call option.
or:
Contact Apple for support and service by telephone --> Contact Apple Support - Apple Support
“If you’re trying to create an Apple Account and see a message that says the email address or phone number is unavailable or can’t be used, then an Apple Account already exists that uses it. Try a different email address or phone number, or reset your password for that account ( If you forgot your Apple Account password - Apple Support ).”
My personal comment: This bit about not reusing phone numbers makes no sense to me. Apple apparently expects everybody using their equipment to have their own telephone and phone numbers to have never, ever existed before. Even in this day and age people may share a telephone.
Trying to update the phone number in my Apple account generates the error message
