conected to wifi, but kindle and arcos apps for ipad pro and iphone 15 pro and macbook air m2 says I am not connected. these apps worked fine up until recently. I get texts, emails and can browse the internet. my VPN is turned off. I have restarted my router, and all my devices several times. I am up to date on all operating systems.
If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with your iPad's network stack - even if the VPN connection is seemingly turned off. If applicable, the resolution is usually simple; if installed, you may need to remove the Security App and/or VPN from the device.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
If some Apps are working as expected, while others are not - or other devices can connect to your WiFi network - you may find that a restart of your WiFi Router, followed by a restart of your iPad will clear the problem….
To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with your iPad's network stack - even if the VPN connection is seemingly turned off. If applicable, the resolution is usually simple; if installed, you may need to remove the Security App and/or VPN from the device.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
If some Apps are working as expected, while others are not - or other devices can connect to your WiFi network - you may find that a restart of your WiFi Router, followed by a restart of your iPad will clear the problem….
To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
problems with some apps not connecting to wifi while others are connected and working properly.
