iPhone 14 camera/flashlight stopped after iOS update

Respected Sir/Madam,

I am writing to formally report a hardware malfunction caused immediately after an official iOS software update, and to request appropriate resolution from Apple Support.

I am Priyanshu Katara, I AM IndiaN and the owner of an iPhone 14, approximately 1.5 years old. After updating my device from iOS 18 to iOS 26, the rear camera and flashlight stopped functioning completely.

I visited an Apple Authorized Service Center, where the device was reset. I was then informed that the rear camera must be replaced at a cost of ₹16,500, which I was advised to pay out of pocket. I was also informed that a service program exists for iPhone 14 Plus, but not for iPhone 14, despite the issue arising after a software update provided by Apple.

I respectfully submit that:

- The device was functioning normally prior to the iOS update 

- The failure occurred immediately after the update 

- No physical damage or misuse was involved 

- A software update should not cause permanent hardware failure 

- The cost of repair should not be borne by the consumer in such cases 

Therefore, I request Apple to review this case under software-related support or goodwill repair, and provide a free or subsidized repair/replacement of the affected components.

I trust Apple’s commitment to quality and customer satisfaction and hope this matter will be resolved at the earliest.

Device Details: 

Model: iPhone 14 

Serial Number: QQVK9WD*** 

Thank you for your attention. I look forward to your prompt response.

Yours sincerely, 

Priyanshu Katara

MUMBAI,INDIA

MAIL ID - priyanshukatara001@gmail.com