The Carrier option not clickable on iPhone

kusum52 wrote:

1. I am experiencing an issue with my iPhone 15 Pro Max where the Cellular settings are completely greyed out and not clickable. Because of this, I am unable to enable cellular data or manage my eSIM settings.

Here’s what I have already tried:

Restarted the iPhone.

2. Updated iOS to the latest version.

3. Reset network settings.

4. Checked for and removed any VPN profiles.

Thank you for explaining. What you haven’t yet tried:

Go to Settings/Screen Time, tap Content & Privacy Restrictions, then under Allow Changes To: change Cellular Data to Allow.

It will be fixed if you contact your carrier and ask them to install an eSIM. That model is for US, so it doesn’t have a SIM slot; it only supports eSIMs. If they can’t help make a genius bar appointment.

What model phone do you have.

It would seem you don't have a SIM installed.

If this is a model originally sold in China, Hong Kong, or Macau, there is no eSIM. Only physical SIMs can be used.

If there is no SIM, then there are no cellular settings to access. Get a working SIM from your carrier.

If the setting shows Allow then either you don’t have a SIM, or your iPhone is managed by a business or school. This can be either with MDM (Mobile Device Management) or if your iPhone has an email account with the business or school.

It can also be set with parental controls, although that is less likely.

What is the model number of the phone displays in Settings>General>About?

What carrier option? Can you post a screenshot?

Jeff Donald wrote:

Many carriers worldwide do not support eSIM. You may need to switch carriers. This is not an Apple issue.

I assumed that a US model

would be used with a US carrier

Your question is unclear. Please explain.

Many carriers worldwide do not support eSIM. You may need to switch carriers. This is not an Apple issue.