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macbook pro core i7 high res anti-glare screen garbled graphics

My two month old macbook pro consistently (once every day or two) produces a garbled up screen after using it for a few hours. The only way to resolve this is to restart the computer. I've talked with apple support and have gone into the store for help and so far everyone is clueless and offer no real advice. I can't take a screenshot on the machine once this occurs, the picture just comes up blank, but I did take pictures with my cellphone.

screenshots: http://i.imgur.com/MsUyO.jpg http://i.imgur.com/nhUfi.jpg

Has anyone else had a similar issue and is this most likely a graphics hardware error?

macbook pro core i7, Mac OS X (10.6.4), high res matte screen

Posted on Sep 20, 2010 10:30 AM

Reply
351 replies

Nov 28, 2010 11:59 AM in response to andyBall_uk

The only downside to downgrading your flash (by using the flash uninstaller and installing an archived version from adobe) is that you lose all of the security benefits of that latest version.
Here is the a nice page of all that 10.1 introducted:
http://www.adobe.com/products/flashplayer/features/index.html
maybe something with all of that is causing this.

If you don't want to lose the security, the only choice we have is to use better processor

Message was edited by: powerbook1701

Nov 28, 2010 12:24 PM in response to powerbook1701

Hi, everyone!

So I just uninstalled latest version of flash and reinstalled previous version 10.0.45.2 (thanks for the guide on how to do it!). Seems to have solved the problems, but I've got say I'm a bit skeptical... I'll pay close attention by the next few days, let's see how it goes...

I keep having that problem with safari though, the page freezes and won't let me scroll down.... Could this be related??

Thanks!

Renata

Nov 28, 2010 12:30 PM in response to Becko

Becko,

I went to the page http://kb2.adobe.com/cps/865/cpsid_86551.html#prob1=uninst,os=m10.6, and downloaded the uninstall software. Then I reboot the system and installed the oldest version 10.0.45.2. To be sure of what version you have now, at the same page you should click on the option "I want to find out what version of Flash Player I have".

Hope that helps!

Message was edited by: rgobrasil

Nov 28, 2010 12:53 PM in response to rgobrasil

Thanks for the flash uninstall link Rgobrasil, well I downloaded the uninstaller, uninstalled flash and finally installed the 10.0.45.2 old flash version, and I also enabled back the "Automatic Graphic Switching"

Now with the Intel chip enabled and the downgraded flash, I will wait and see if I ever get these garbled squared graphics again. I will report back to tell wether or not I got the video corruption.

Nov 30, 2010 7:37 PM in response to Becko

I am guessing that this whole issue has to do with the fact that Adobe Flash Player 10.1.x has many features that previous versions did not have. Something there must be causing our issue.
http://www.adobe.com/products/flashplayer/

There is now a beta version of Flash Player 10.2
http://reviews.cnet.com/8301-13727_7-20024203-263.html?tag=mncol;title

Message was edited by: powerbook1701

Nov 30, 2010 8:00 PM in response to powerbook1701

The likely reason that a Flash version < 10.1 seemed to fix things for some people is that Adobe added GPU acceleration for H.264 decoding in 10.1. Given the evidence that this happens in other programs (including DVD Player which interestingly also uses GPU-accelerated video decoding) when Flash is not running, **this does not mean that this is a software problem!** The reason why it is muted in earlier Flash versions is that Intel HD Graphics chip is not being used for much more than pushing pixels to the screen. I still would place my bet that this is a hardware problem and the integrated graphics chip doesn't handle real GPU usage well.

Dec 1, 2010 8:06 AM in response to ryanfitz

Just to add to the growing concern about this. Same thing is happening on my 5 month old 15" i7 with flash 10.1, so far everything is fine if i force use of the the nvidia card, but the second I switch back to intel (either using the system preferences or gfxcardstatus) things go haywire. Desktop, icon previews, most of any website, not just flash sites, it all is garbled. Thanks to everyone on here, I'm much more reassured at least that this is not isolated, and at least there's a workable option until the source is confirmed.

Dec 1, 2010 9:25 AM in response to ibutler8

This is the current solution so you won't need to sacrifice battery life:

1. Download flash uninstaller and uninstall it

http://kb2.adobe.com/cps/865/cpsid_86551.html#prob1=uninst,os=m10.6,

2. Install the previous reliable flash version 10.0.45.2

http://kb2.adobe.com/cps/142/tn_14266.html (157 MB folder)

With this you can turn on "Automatic Graphic Switching" so you can save battery life and your graphics won't be garbled anymore.

Dec 1, 2010 9:39 AM in response to Becko

{quote:title=Becko wrote:}
This is the current solution so you won't need to sacrifice battery life:

1. Download flash uninstaller and uninstall it

http://kb2.adobe.com/cps/865/cpsid_86551.html#prob1=uninst,os=m10.6,

2. Install the previous reliable flash version 10.0.45.2

http://kb2.adobe.com/cps/142/tn_14266.html (157 MB folder)

With this you can turn on "Automatic Graphic Switching" so you can save battery life and your graphics won't be garbled anymore.{quote}
Unfortunately incorrect, IMHO. Some of us have experienced this problem totally without Flash - changing Flash versions may reduce it, but you are not going to convince me (or most others) that a machine that has not had Flash loaded into memory since power up and nonetheless exhibits this behavior playing a DVD in DVD Player is being corrupted by a non-running Flash somehow... the only workaround is to switch off integrated graphics IMHO.

Dec 1, 2010 10:16 AM in response to Becko

As an anecdotal (and not even remotely close to final) assessment, an hour into Flash 10.2 beta with heavy use and there has been no sign of any of the previous problems, while allowing graphics switching, forcing intel and forcing nvidia. It seems that either upgrading to the beta or downgrading will at the very least drastically reduce the occurrence of the problem, and it may be that flash 10.1 was the cause of the corruption, regardless of it's immediate use when the problem occurs. Again, still testing this out, but preliminarily there seems to be three options for avoiding this problem in the short run:

1. Turn off automatic graphics switching, forcing nvidia to be used (with the downside of power consumption when on battery).

2. Downgrade flash to the previous stable release (as shown above) after uninstalling flash. (with the potential downside of security issues, though I am only repeating a concern voiced earlier in this thread).

3 Upgrade flash to the beta 10.2 after uninstalling the current version of flash. (downside: still in beta thus theoretically less stable, if you consider this a downside).

Hope this is at least marginally useful.

Message was edited by: ibutler8

macbook pro core i7 high res anti-glare screen garbled graphics

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