Level 1

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Netflix Problems

Anybody else having this problem? I had no trouble signing into my Netflix account (Instant Queue, recently played, etc...) but when I try to play something on the ATV it takes a long time to load then stops after two or three seconds. I tried this over wi-fi and with ethernet. I do not have particularly fast DSL but I watch Netflix on my Mac all the time with no problems. Also, I had no trouble streaming a movie trailer on the ATV. Just a Netflix bug? Any ideas?

iMac, Mac OS X (10.5.5)

Posted on Sep 29, 2010 8:25 PM

Top-ranking reply

sriramk

Level 1

0 points

Posted on Oct 1, 2010 6:45 PM

I spoke to Netflix support and they helped me fix this issue.

Solution: Switch from your automatic DNS settings to Google's DNS server. General->Network->Configure TCP/IP->Manual and pick 008.008.008.008.

Now, I was stumped a bit since I have an XBox 360 on the same network with no issues. The support guy said that Apple TV connects to their licensing servers a bit differently so this should fix the issue.

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793 replies

Mar 22, 2011 9:40 PM in response to Jon Koerber

Good idea, and how about pressuring them to work something out to have closed captioning enabled on ATV2????

Aja Kent

Level 1

0 points

Mar 28, 2011 8:10 PM in response to CalebG

i have been having this issue too. i just got an apple tv and some times its fine but most of the time it stops and pauses and takes for ever, but i can watch it on my computer and its totally fine

Aja Kent

Level 1

0 points

Mar 28, 2011 8:14 PM in response to Nero85

my internet is at 16mb and it still freezes

jotan82

Level 1

10 points

Mar 29, 2011 5:38 PM in response to CalebG

add me to the list.

very disappointed with my ATV so far

jotan82

Level 1

10 points

Mar 29, 2011 8:09 PM in response to craigmag143

craig,

how do you find your ATV2 speed?

Mackopes

Level 1

4 points

Mar 29, 2011 8:54 PM in response to craigmag143

Mine just started acting up last night. Had no problems since I picked it up a few weeks ago...

mv3642

Level 1

0 points

Mar 31, 2011 5:09 PM in response to CalebG

If this issue surfaced on blogs such as gizmodo or engagdet it would probably get more attention and possibly larger media attention.

Apr 27, 2011 11:46 AM in response to Thomas Hilimire

I have Time Warner too, and tried setting the DNS to 8.8.8.8 or whatever it was, and wasn't successful, any other ideas?

vazandrew

Level 8

41,290 points

May 8, 2011 7:00 PM in response to DUB

It's not apple, Netflix declined to add airplay.

DUB

Level 1

49 points

May 8, 2011 7:39 PM in response to vazandrew

Oh well. Doesnt seem like there will be a fix anytime soon.

vazandrew

Level 8

41,290 points

May 8, 2011 8:07 PM in response to DUB

All I can say is it's not like that for everyone. I have had no issues in the 7 months I've had it

DUB

Level 1

49 points

May 9, 2011 9:18 AM in response to CalebG

Yeah - I can use PS3 for netflix now too. I just keep hitting ok when the error pops up.

DUB

Level 1

49 points

May 26, 2011 12:00 PM in response to caa100

Oops! Thanks for that catch.

May 27, 2011 9:08 AM in response to caa100

Many thanks. Going to try Hard wiring my netflix connection and see if it helps first. My modem is very mobile.

Jun 11, 2011 5:18 PM in response to CalebG

See https://discussions.apple.com/thread/2616899?answerId=15391116022#15391116022 for an update on the cause of this issue.

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Netflix Problems