Netflix Problems

Anybody else having this problem? I had no trouble signing into my Netflix account (Instant Queue, recently played, etc...) but when I try to play something on the ATV it takes a long time to load then stops after two or three seconds. I tried this over wi-fi and with ethernet. I do not have particularly fast DSL but I watch Netflix on my Mac all the time with no problems. Also, I had no trouble streaming a movie trailer on the ATV. Just a Netflix bug? Any ideas?

iMac, Mac OS X (10.5.5)

Posted on Sep 29, 2010 8:25 PM

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793 replies

Nov 4, 2010 8:55 AM in response to dscroall

Thanks for sharing. I had the same experience with the 112 message. I tried manually setting the DNS to 8.8.8.8, but that did not work for me.

Then I saw your post, and gave it a try. That solved the problem for me too, at least for now. I add that caveat because I got that 112 message a week or so ago, but it resolved itself. The problem that started yesterday was not resolved until I did the power cycle.

I hope that this is not a recurring problem.

Nov 4, 2010 10:29 AM in response to Alfred Abraham

Here is what I did : NOTHING.

Here is what happened : +It started working all by itself+.

As I posted before, Netflix knew they had a problem and just needed time to sort through it. I gave them that time, and it all magically started working without me needing to do anything.

People need to realize corporations live and die by resources and they don't necessarily solve problems the way you or I would do so. They allocate the resources necessary to solve a problem, but they don't necessarily have (or want to allocate) the resources to solve the problem yesterday. In order to solve a problem, you necessarily have to be able to replicate the problem to understand what is going on. It probably took Netflix a few days to be able to do this, as it obviously wasn't affecting all Apple TVs.

So let's all just go back to enjoying an incredible product. 🙂

Nov 5, 2010 1:14 PM in response to jje67

We got one a couple days ago. Set up not problem. Then some annoying mysterious Netflix issues. No trouble seeing all 378 movies in the instant cue. Just some subtitles were cutting off, sometimes clicking play took me back to the main menu instead of playing a movie. Then after an hour EVERYTHING worked flawlessly. Hmmm.

I suspect what's written above that Netflix is fixing things behind the scene. Maybe Apple also although I didn't touch the DNS or restore the Apple TV. Electronics don't fix themselves so someone is fixing things in the background.

My only issue is turning it on after its off. Only the play/pause will do it. No big deal really. I had read the menu button is the proper way but that doesn't affect it.

Nov 6, 2010 4:05 PM in response to sriramk

I had the situation where I could get certain titles to stream but most would not. And this solution totally worked! I had talked to Apple, Netflix and my ISP and they were all stumped and (with the exception of my ISP) pointed fingers at each other. Wish Netflix would pass this solution on to Apple Support.

I was using OpenDNS and switched to Google just for the AppleTV since my Panasonic TV's Netflix app didn't encounter this issue.

Nov 9, 2010 5:30 PM in response to CalebG

same issue here. bought the atv around day 3. been using it to watch netflix everyday just about. 2-3 days ago, started having issues.

when selecting netfix in the menu on atv, it acts like it forgot my netflox login info. so ive had to put that in over and over - and it never sticks. it says it cannot connect to the netflix server - specifically:

"Sorry we could not configure your device. Please try again later. If the problem persists, please visit the netflix website. (114:500)

Click OK on that, then I get the "Accessing Netflix" spinning wheel for about a minute. Then the "enter your netflix email ID form pops up. Again, as if it forgot I have been logged in and watching shows for weeks now.

Works fine on my mac, iphone and ipad. This has to be atv/netflix issue.

Nov 9, 2010 5:45 PM in response to EricHarrington

Same here. It requests email and password than shows the spinning ball. After about a minute it starts over with the password screen. Purchased last night so have not even used it.

I have two tivo boxes, imac, iphone, roku and lg tv which can all access and play no problem.

Yes I know Netflix has a 6 limit device usage and I don't have all of my devices activate. I simply tried all of the above to see if any other device was having issues. The answer is no.

Hopefully this will be fixed in the next few days...if not I'm taking it back

I'm very disappointed. This is my 4th different apple product to have problems.




Yes

Nov 9, 2010 5:47 PM in response to EricHarrington

We also are having problems with Netflix today. It was working fine recently. My wife was browsing the instant queue and then tried to play a show and it timed out and started acting funny. then it asked her to log in to netflix again. Now it alternates between saying the login is incorrect (confirmed it wasn't by logging in on my computer) and saying "Netflix is busy... try again later". Is anything official being said about this issue? I looked on the Netflix site and they referred me back to Apple support.

Nov 9, 2010 5:52 PM in response to rfmatos

I watched a movie on netflix, today, and then could not access netflix again. I finally did a restore on the ATV. Now I can not login to netflix on the ATV, as has been reported by others.

I have two more days to return my ATV to Amazon for a refund. I will call Apple tomorrow. If I do not get a sensible answer from them, that is what I am going to do.

This is great when it works, but the overall experience has been terrible for the past five days.

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