iTunes freezes when burning

Janieburmy,

Which drive does it hang on when you burn? Both of them or just one?

We're going to do something a little quick and dirty, just as an experiment. What I'm trying to figure out is if you are having a conflict with another CD burning application on your system because you have a few of them.

On the start menu, click on "run". in the space it provides enter "regedit" without the quotes. This will open the registry editor.

Find the heading HKEY LOCALMACHINE. Click on it.
Find the heading SYSTEM inside it. Click on it.
Find the heading CurrentControlSet. Click
Find the heading Control. Click
Find the heading Class. Click
Find the heading that begins {4D36E965- Click

Go up to the Registry menu and select "Export Registry File... command. Make sure the "Selected Branch" radio button is checked and save that off somewhere that you can find it.

Delete the key named LowerFilter.

Select the key named UpperFilter, right click, select "modify". Then edit the text in the dialog to just say "GEARAspiWDM" followed by hitting the return key, the return after the word is important.

Then reboot, and see what iTunes does.

To get the system back to its previous state. Run Regedit again and use the Registry menu -> Import Registry File... command and select the file that you saved off in the first section.

Sue,

If you have not successfully completed the burn, you're not losing a "burn count". It doesn't count against the 7 burns. And it's not 7 burns per song, it's 7 burns per playlist, which means if you reshuffle the songs into a different order or add or remove a song to change the playlist, it's a new playlist and you get 7 more burns.

For future reference, the support page for your computer is here. And there's a note that there's a critical BIOS update, but I don't that's your problem and I don't see anything there to help you.

You do have old firmware on that LG CD-RW 8080B, which I assume is what you're trying to burn with. To get the new firmware from the LG site:

Go to http://us.lge.com/www/support/index.jsp
Click on "Driver Downloads"
Click on "CD-ROM(Writer)"
And if you go to the third page (that's those little numbers in the bottom middle of the page), you'll see an entry for the CED-8080B.

Click on that and you'll get the page with the instructions for upgrading firmware and the link to the file to download.

The latest version of the firmware is 1.06 and you have 1.03.

Ken,

Have you given me your CD diagnostics anywhere?

Toonz:

I am having the same problem. And, I am slightly hopeful given others have similar problems. I, too, am unable to create a CD using a playlist when it has a downloaded song on it. It freezes and I have to forceably exit. Below is my CD Diagnostic:

Microsoft Windows XP Professional Service Pack 1 (Build 2600)
Dell Computer Corporation OptiPlex GX260
iTunes 6.0.1.3
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: Cdr4_xp (5.3.4.21),
UpperFilters: pwd_2k (5.3.4.59), Cdralw2k (5.3.4.21), GEARAspiWDM (2.0.4.3),
Video Driver: Radeon 7500\Radeon 7500


IDE\DiskWDC WD200BB-75DEA0_____________________05.03E05, Bus Type ATA, Bus Address [0,0]
IDE\CdRomSAMSUNG CDRW/DVD_SN-324B________________U102___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

Current user is administrator.

D: SAMSUNG CDRW/DVD SN-324B, Rev U102
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 12 16 20 24.
The drive CDRW speeds are: 4 8 12.

Thanks

Vicki83,

Let's start with the support page for your computer

Get the update labeled "Intel Chipset Software Installation Utility". See if that helps. If not, we'll try something else.

It also couldn't hurt to get the latest service pack for XP. Go to Windows Updates in your start menu and update your software from the Microsoft page.

emj2,

The Intel Chipset driver is the ATA / IDE driver, so if you downloaded and updated that you're ok on that front.

That drive, the DVD-RW GWA-4082N, did that come with the computer or did you purchase it separately? I'm trying to find new firmware for it.

While I'm trying to figure that out, why don't we try an experiment --

On the start menu, click on "run". in the space it provides enter "regedit" without the quotes. This will open the registry editor.

Find the heading HKEY LOCALMACHINE. Click on it.
Find the heading SYSTEM inside it. Click on it.
Find the heading CurrentControlSet. Click
Find the heading Control. Click
Find the heading Class. Click
Find the heading that begins {4D36E965- Click

Go up to the Registry menu and select "Export Registry File... command. Make sure the "Selected Branch" radio button is checked and save that off somewhere that you can find it.

Delete the key named LowerFilter.

Then reboot, and see what iTunes does.

To get the system back to its previous state. Run Regedit again and use the Registry menu -> Import Registry File... command and select the file that you saved off in the first section.

zignice,

Let's start with the support page for your computer. For Gateway, you need to go to the main Gate support site and enter in your serial number (and they tell you where to find that number).

You need to get to the drivers download page and look for a driver called something like "Intel Chipset driver".

There is newer firmware for that drive on the NEC support page. If you look at the bottom of the page, there's a link to firmware version 3.05 and you're running version 1.04.

toonz,
I followed the steps you suggested. Just rebooted the computer and tried to burn again, but nothing has changed. After iTunes checks the playlist, it still becomes unresponsive and I must ctrl altdlt to end the program. Should I do as you said and get the system back to its previous state now? And, the DVD-RW GWA-4082N drive did come with my computer...which is a compaq presario 2335US. Thanks for all of your effort. emj2

emj2,

So, the sequence of events are that you click the burn button and it starts the "checking playlist" effort and it never asks for the blank disk? It never gets that far?

Hmmm, I wonder if this is a variant of another problem. Let's simplify this problem a little. Why don't you create a playlist that is just a single WAV file? If you don't have a WAV file, you can create one by setting your import preferences to import to WAV and then importing one song from CD. And then burn that playlist. To even simplify things further, put the blank disk in before you click the burn and "let it settle" for a minute before you start the burn of this very simple playlist.

What happens?

Thanks Toonz,

I wasn't able to find pg. 3 as per your instructions on the l.g.e. support page. For XP there are only 2 pages and none of them contain CED-8080B that you mention. Am I looking in the wrong spot (I followed the previous instructions to the letter)?

sue

Thanks Toonz,

I wasn't able to find pg. 3 as per your instructions
on the l.g.e. support page. For XP there are only 2
pages and none of them contain CED-8080B that you
mention. Am I looking in the wrong spot (I followed
the previous instructions to the letter)?

sue

I did manage to find the right page, have downloaded the update but still can't burn a playlist. Any other suggestions?

SueCumming,

Do you have the drive set to PIO rather than DMA?

Right click on "My Computer", select Properties, select the Hardware tab, select the "Device Manager" button. In the window that comes up, find the entry "IDE ATA/ATAPI controllers", click on the "+" sign next to it to expand it. Select "Primary IDE Channel", right click, select Properties, select "Advanced Settings", make sure the transfer modes are "DMA, if available", not PIO. Go back and select "Secondary IDE Channel" and do the same thing.

Okay, had to change my Secondary but still doesn't work.

SueCumming,

Darn. Ok, give me your CD diagnostics again, so I know where we are.

Have you tried the BIOS update on your support page?

Ken,

Have you given me your CD diagnostics anywhere?

Be happy to do this but why _ everything is working fine and I just can't burn MP3 files from downloaded files. My understanding is that nobody can burn purchased files to MP3 files.