Do Apple have a complaints department in the UK?

If you purchased the product from Apple you have 14 days to have it replaced (or return it) for a new one. Past that date the warranty clearly states that they will give you a service replacement unit, which may be new or may be refurbished (even the store employees do not know). You receive either the remainder of your warranty on the phone or 90 days, whichever is longer.

Apple has a proper Customer Service department.

If you want a device where they will give you a brand new retail product if replacing it under warranty, even if it is the last day of the warranty, you need to read the warranty prior to buying the product to see if this is in the warranty. It is clearly not in Apple's warranty so you need to buy a different product in the future.

Dear Idris,

Which part of "I know Apple CS / Support aren't on here and didn't say they were" was unclear?

Of COURSE you have to contact Support if you have a problem with one of their products and need help and advice. I understand that some people who post here seem to be under the impression that Apple will pick up on their complaint, but I'm not one of them!

angel_153 wrote:

Dear Idris,

Which part of "I know Apple CS / Support aren't on here and didn't say they were" was unclear?

Then why did you bring it up in the first place? Did you just want to split hairs when you claimed someone was being rude:

The very rude poster who said Apple aren't here so won't see your post - not strictly speaking true. They do monitor posts, because one I put up before about a UK CS dept got immediately deleted and Apple emailed me to tell me they'd deleted it - no-one gets to speak ill of the mighty Apple, apparently!

What was the point in that?

To show that, in whatever form, there is a presence that at least communicates directly with Apple. As you have said, they are moderators.

That was all.

And my comment about knowing Apple CS/ Support aren't on here was in response to another poster's comment, not yours, which I replied to directly.

Im having serious problems with a new 2016 mac book peo ive been a Mac supporter for 16 years And my business runs on it . In Bakersfield California the Mac store treats me and my business account like my lively hood doesn't matter they were so UN helpful and a big problem is the techs and manager at this Mac store dont know their products or software ..... My Mac is damaged under warranty and less then a year old and they sent me away with out a computer and not even seeing tge obvious that it was a hardware problem and as I work in film cant depend on a computer like that especially under a year old .... This kind of customer care is not what apple was meant to be

I have had on going problems with my IPhone 6 Plus for some time now. But what seems to be more of a problem is the conduct of the Apple care team. Being told you will get call backs and you don’t. Being made to go over the same fault proses again and again. And this is mustly from the so called senior advisors. I have little to no trust in Apple care nor it’s products. I have now pushed back planes to buy the new iPhone 10 as well as the new iMac and I’am currently looking for alternative for both products. As Apple seem to be a distant memory of what once was a great brand.

Pablo7777 wrote:

I have now pushed back planes to buy the new iPhone 10 as well as the new iMac and I’am currently looking for alternative for both products.

Ok. You should always chose the tool that best meets your needs. Good luck.

Hi,

I'd be happy share their details, they were useless for me, lets hope they aren't for everyone else.

I was in the Apple store complaining about an issue, the adviser used the stores landline to call the escalated complaints line and I wrote it down. Be warned, this is an Irish number and you will be charged at an international rate. I imagine that they are based in Ireland for tax reasons (because they don't make enough money as it is)

***

The trick here is to go to an Apple store and ask if you can use their landline to call customer service and then they will have to pay.

You will reach a senior adviser who will have more power to resolve your issue.

***

<Edited by Host>

I bought the Iphone a year ago, since I bought it changed 3 times by defects in the device, every time I have to go to the apple are at least 2 hours waiting and I am always poorly served

Today when I arrived at the sandpaper they told me that it would take 1 hour, when the deadline passed he said it would take 4 hours and that there was nothing

Kennymcmullan67 wrote:

I tried complaining about the service using this site and they removed my post only minutes after posting it.

That is not surprising as this is a technical support forum, not a place to leave complaints.

But, good luck on your carrier as a composer.

Kennymcmullan67 wrote:

Hi you have my greatest symphony I tried complaining about the service using this site and they removed my post only minutes after posting it. ☹☹

Is it your first symphony, or your ninth?

Since I have updated to the last way version which Apple have realised date is 14/03/18 my iPhone 8plus has been making a static noise when I ring someone they cannont hear me because it sounds fuzzy and also when I record all I can hear is a fuzzy noise had no problem before this new update since I have updated this has started never dropped or damanged phone either as it is new please help !

That's too funny, you can't even complain about a product and service on a forum thread about not being able to raise a complaint without your post being removed as it was non-technical, even though it was complaining about technical issues!

Apple, have a word with yourselves!

You are correct it was a rant, but after 2 genius bar visits, 3 online chats and 1 phone call the 'best' apple can do to resolve the issues is sell me something else that compensates for poor product performance. You do not expect that from premium priced products. But this is still on topic, i.e. is there a formal complaints procedure?