Do Apple have a complaints department in the UK?

OK, an actual answer to the original question should anyone need to know... (I have a similar issue with my iPhone, which I haven't managed to resolve after calling and visiting my nearest Apple store twice).

After much digging around, the closest thing I found is an email address to contact Apple regarding the Apple Online Store: contactus.uk@euro.apple.com

In an automated response, they finally provided a physical address for their customer support department:

Apple Customer Support,

Hollyhill Industrial Estate,

Hollyhill,

Cork,

Republic of Ireland

You think I actually read that long rant that you wrote?

OK, I'll put it another way:

Apple prefers not to use email and instead provides telephone numbers and personnel to handle complaints. You can call AppleCare and ask to be transferred to Customer Service.

Thanks for sharing with us other users but you will not get any response from Apple here

try using "Contact Us " at bottom of page on right

Complaining here is pointless, as there is no one from Apple on this forum and they do not monitor it. Short of what you were told in your original thread, you can vent here:

www.apple.com/feedback

I cannot believe the arrogance of some of the fanboys here.

I'm afraid Apple's extended care is rubbish. My friend has a Dell warranty and when his computer went wrong an engineer came round to his house and mended it on the spot at a time of his choosing. No waiting on phone lines for hours, travelling fifty miles to see a 'genius' or even sending the computer away. Unfortunately the computers are rubbish.

I rang Apple UK and have the address to which UK residents should complaints. It is:

Apple Computers

Complaints

Holyhill Industrial Estate

Holyhill

Cork

REP OF IRELAND.

I know that this is an old thread but I am putting this address up in case people are Googling for it and get directed here.

Complaints procedure.. Not a department dedicated to complaints, but a clear and defined line of how to deal with a complaint within an ombudsman structure. Under the Sales of Goods Act and other variations, companies have to be responsible for any faults within the suggested time constraints of the law.

Just saying, "Well we fixed it" does quite cut it...

I feel your pain.

There is no complaint department .....a "Senior Advisor" on the 0844 number told me there is no complaints department. He was very rude.

I sent my 9 month old IPad 2 for repair under warranty - it stopped working in the last few weeks - many other people have had same issue if you search forum.

I look after it very carefully but they said they wont repair it because the dock connector has some damage to a pin inside (it still works 100% so effectively an unrelated cosmetic damage) and apparently this had void my warranty. He even said if there was a scratch on the screen (which there isnt by the way) that the same would apply. Now I actually get the bit about not repairing a fault if accidental damage to that has caused the fault but looking for accidental damage elsewhere which has no day to day effect on the operation of Ipad. What a joke.

I am looking at the Office of Fair Trading if I cant get resolved with Apple.

It has left such a bad taste in my mouth as I really thought Apple truly valued their customers. Did Steve Jobs want this to be his legacy? Being made to feel like a liar or like you've not looked after a product that you love.......

I have had my iPhone for 6 months. I have always looked after my phone it has a special leather case and has aways been carefully used. Recently it has started to overheat when being put on charge, it would only last about 1 hour after a charge. Finally one day it got so hot the it broke the back glass case. I am told by an apple service engineer on the phone that this can happen with a faulty battery I am told to pack it up and return it to an apple service repair centre.

All this was done the special postage pack came and the phone was sent to apple. Then without warning or any communication I get this back from your service centre and there is no telephone number or return email to talk about this case.

Your iPhone is being returned as it has been deemed to have been damaged by the user?

I have never been so insulted in my life one apple service operator says it a common fault and we will fix it or send you a replacement and then next I get a rude email with no reply details stating its my fault.

I will not purchase any more apple products and I will blog and inform as many as I can about your dreadful service.

For a company who produces communication equipment Apple do NOT have a customer complaints department, any email contacts not even a customer service department that you can email I do wonder why maybe they don't want us to complain and keep us away from opening people's eyes to the truth that there product is not as good as they hype it up to be and all they really want is our hard earned cash !

The Yorkshireman, I feel your apology is unnecessary. A discussion board is exactly the place to air your views rant or otherwise. The beauty of this world is the freedom to express yourself, as long as you conduct yourself in a polite manner then why would someone have issue? If you feel the need to vent then do so, so Apple won't respond as this is for users...and? You as well as the other posters who have had problems with Apple are highlighting problems that other users such as myself can see and we use this to form decisions about whether we should keep going with Apple or try our fortunes elsewhere. Don't ever let people make you feel that your opinions are less valid than your own or not important.

I've read through this whole thread with some disgust, the treatment being dished out just because people want an easy way to make a complaint to Apple is ridiculous.

I came on to this site also looking for a way to complain, more about the level of service than anything else although I have an issue with a faulty USB cable for an Iphone 5. It basically started stopping to charge and then start again intermittently gradually getting worse, I noticed that the lead next to lightning connector was a little crumpled. It got worse then died. My charger is plugged in the same position next to my bed and has never left the house, so has only been used in a regular way. My first reaction was oh I'll buy another. So I downloaded the Apple store App and saw they were a pretty £15 but then noticed the reviews 1 and a half stars with 258 reviews I though "wow thats shocking". I looked and saw that every review reported the same issue as mine. To me that shouts a design flaw.

So I call Apple at my expense, get told that my phone is in warranty and they can supply a new lead, either through a visit to a store or they'll send one out. "Great" I thought easy I'll visit the store I can go after work tomorrow and I'll be back in business...BUT THEN...POW....I need an appointment...next appointment 5 days away and at a time when I cant get there because I like normal people work. Plus 33% battery left, I cant be without my phone for 5 days. So OK I thought they can post me one out, POW 5 days same problem, with the added hassle of having to give my card details to reserve the £15 in case I dont send my faulty cable back?? Having heard numerous stories of Apple techies telling people that damage was caused by themselves and refused to do anything I wasn't comfortable with this. So I thought I'd have to bite the bullet and just buy a new one, knowing that Apple wont refund me (nice huh). Still I thought I'd get the free cable too, I'll arrange a visit to the store next month when I have business in the city...POW... you can't book more than 6 days in advance!!

Crumbs apple what can you do!!??

Apple have made it very hard for me to rectify what should really be an easy problem to sort, it's a cheap bit of kit, send me one free of charge. Done. They will have a record of it and can avoid customers abusing a goodwill gesture.

Here's the point that a lot of Fanboys here are missing, customer service philisophy is designed for the best interest of the customer as the best interest of the customer is what's best for the business. No customers no business! Apple have a bad habit of being self serving, they take their own side over the customers and thats bad customer service. I realise many customers are idiots and complain for no other reason but for complaining, but hey thats retail, deal with it. I do on a daily basis.

People want a complaints department, it's common practice to have one and one that you can email. Every company I have dealt with I can email or email a complaint to and have had a response within 48 hours, from tiny to large!!

Phone them? Why should I? Thats not what I want to do, I don't want to call them, I dont want to pay for a call, I'm not comfortable talking to people? Pick a reason theyre all valid for the individual.

Visit an Apple store? Why should I? My life is to busy to schedule it in, It's too far to travel, I'm not comfortable talking face to face. Again pick a reason they're all valid for the individual.

Snail Mail? How will I know it even gets to them? Pay for recorded delivery? Pay for a stamp? Why should I? Valid reasons for the individual.

It is not the responsibility of a customer to have to chase a company when things go wrong, companies should do the hard work for you and aim to satisfy the customer within reason.

Apple do not have an email complaints department...they should have and thats the final word, there's no argument that anyone can provide that counters that. Why don't they have one? One can only assume that they do not have the time or even care for the little people. The people that built their empire into what it is. Yes it is arrogance.

Apple make excellent products on the whole, but if something goes wrong with the product you have, then my friends the fun will start, you run the risk of becoming the victim, is it a risk you want to take? Ask yourself that before you buy future products. I was going to buy an Ipad Air, now I'm not so sure and why? Over a trifling matter of a faulty cable....

If you are contacting Apple just to file a complaint and you want it legally registerd then email is certainly not the way to go. You need to write a letter and send it registered mail so you can show that it was received.

I'm confused a bit by your comment. Are you actually wanting a resolution to your complaint or are you just wanting somewhere to send a rant? I've dealt with email customer service with other companies and it is a drawn out pain in the ***. I'd much rather talk to a real person where questions can be asked immediately.

And the AppleCare number is free.

If you are just wanting to rant you could just sent a message to feedback: http://www.apple.com/feedback/

You would need to call and speak to customer relations and get your complaint escalated