Do Apple have a complaints department in the UK?

Oh yes. It is a totally legitimate source. I am genuinely anti piracy and only but my products from authorised dealers. In fact, best not to get me started on that one!

Thanks for your advice. If iPhone 4 number 3 goes wrong, I'll give it a try. Unfortunately my iPhone (number 2) has been "sent away for repair" (even though I've only had it for a few days) so I can't take it in at the moment.

Meanwhile, can anyone help with contact details of an Apple complaints department?

That has already been done.

From my experience "feedback", if negative, is ignored. You simply do not get a reply.

If what you have advised is correct, then we must live with the fact that Apple is so arrogant they believe they do not need a "complaints department". In other words, they appear to think they are perfect and never get anything wrong. What a shame.

I run my own business and, though I have had people who are clearly serial complainers, I accept I am not perfect and do make mistakes. I then rectify them. But I am a small business and still appreciate the importance of every individual customer.

Don't get me wrong, I love Apple products. But it is a shame that the individual customer does not appear to be important enough to be listened to when they have a genuine problem.

Ok. So I will not get a reply to "feedback". That is why the feedback was endorsed "I accept you have an endorsement stating feedback will not be responded to. Therefore more reason for contact details for genuine complaints".

I can read.

The fact that there is no easy way to complain simply goes to add weight to the arrogance of Apple.

An earlier reply advises going to a Genius Bar. Fair enough, but the nearest to me is over 50 miles away. I'd have to write off an entire day to do it and why? Because the product I had bought is faulty? TWICE! So lose a day's pay to solve a problem which is not of my doing?

PS. Do you work for Apple?

That was tried but I lost interest after spending a long time listening to an answer machine.

I am not "anti Apple". I have a 5 year old G5 which still works. I had an iPhone3. I have a 27" iMac. I have an old iPod which still works. I also have an iPod touch and a MacBook. I am an Apple convert. It just frustrates the **** out of me when there doesn't seem to be an easier way to get things put right when they have supplied a faulty product.

I have read how Apple are now "bigger" than Microsoft. It would be a shame if they were so arrogant that the individual customer such as me was of no importance. To me, making it sooo difficult to make a genuine complaint is a step in that direction.

Thanks Tamara.

Perhaps your words of wisdom just about sums things up.

Complain to Apple? POINTLESS.

By the way. To Apple. Why the asterixes in my response. I didn't use foul language.

Hello roaminggnome.

I can see you have a sense of humour.

I have a complaints department. It's me. And I deal with any complaints (which thankfully are very rare) on a personal basis. Don't try to be cleaver. How can you possibly compare a small business with a goliath such as Apple.

I will refrain from commenting further.

Tamara, you appear to be missing the point.

I had a problem with my last car. I was able to speak to a human being (not a recorded message) who solved my problem. They didn't fob me off or redirect me to another department. They dealt with it easily and quickly and provided alternative transport while it was fixed. (I have not been provided with another mobile phone whilst mine is fixed, .... hopefully fixed this time).

This was the level of service provided by the biggest car manufacturer in the world, so you can easily find out who it was. So, whilst I did not get a new Mercedes, there was someone who could solve the problem for me and I was provided with a replacement whilst mine was fixed. That left me feeling a valued and happy customer. Needless to say I will return next time my car needs replacing.

It is this apparent lack of someone who can solve your problem for you that had lead to my frustrations with my iPhone together with the lack of a provision of a replacement whilst it is away being "fixed"

Apple NEED to appreciate that the small, insignificant little individual customer is important.

Your choice of Mercedes is very appropriate. I believe their sales went down when they became over confident of customer loyalty and let standards slip.