Do Apple have a complaints department in the UK?

Sorry to disappoint, but "we guys" are not Apple. You are complaining to fellow users, not Apple staff. As there is nothing we can do to help you, a bit of a waste of time.

there have been a couple posters recently with complaints about service in the UK.

If this might help, it is contact info for the US but you might be able to lodge a complaint through that avenue.

http://www.apple.com/contact

@gemski, I sympathise with your situation, when something costs so much, for it to break is rather upsetting. However, as tonefox suggests, it is not the responsibility of a manufacturer to repair 'accidental damaged' goods for free under their warranty. The responsiblitydoes lie with you I'm afraid and I'm sure you will find that most companies will take this same line. Perhaps you should check if your ipad can be claimed on your household insurance. Failing that, if you bought your ipad on a credit card then it may be insured through them!

Having 2 young children myself, I know they can be very accident prone but as a parent you need to take responsibility for you childs actions, you cannot expect apple to pick up a bill for a mistake that you have made! I hope you manage to find a way of restoring your ipad to its former glory.

See my step by step explanation of how to log a complaint in a previous post in this thread. If you want an online complaints department feel free to ask either of the two people I pointed out in my prior step by step explanation

Andy

I am also trying to complain ... I wanted to give apple the opportunity to make things right before i take them to court but to whom can i direct my letter ? I will put it in an enveloppe and send it to the CEO to their HQ.... I dont see an alternative!

Dear Sir/Madam,

On 23rd April 2011 I purchased an Apple ipad 2 from the T-Mobile shop in the Oracle Centre, Reading, England.

I have taken good care of my ipad and I have thoroughly enjoyed using it.

On 11th March I noticed that there was a crack on the right hand side (as I was holding it) on the edge of the LCD screen. This morning I phoned the apple express lane. I explained what had happened and I was advised that it may be a warranty replacement matter due to the unusual breakage of the glass and that I should go to my closest apple store to schedule me in for a genius bar appointment. My case number is: 297419330.

Acting upon this advice, I went to the apple store in the Oracle, Reading. My appointment was at 11.10am. However, I had to wait for 20 minutes before I was seen by a member of staff. I explained what had happened. The technical support person examined the ipad. He asked me if I had dropped it, and I informed him that I had not done so. He told me that the ipad could not be repaired under warranty. I was not happy with this advice considering that I have taken excellent care of my ipad so I asked to speak to the manager.

I then spoke to John Baldwin. He repeated what I had already been told and he did not believe that the damage happened by itself and through no fault or action of mine. This was very frustrating for me as I have given honest information and it is a very unpleasant experience not to be believed in this way.

I believe that this has happened before to other customers and it is therefore clearly a fault either in the assembly or in the design of the unit. It appears that the crack originated from the edge of the LCD screen at the point where the screen is held between the fingers and (normal and reasonable) pressure is applied to hold the unit steady for use.

I request that this matter be reconsidered and that you repair the ipad under the warranty or replace it. In the absence of a satisfactory response to this reasonable request, I will issue a claim against you for the cost of the repair to the ipad or a replacement ipad, whichever is the most viable option.

Kind regards,

Bert Uitterlinden

I have had my iPhone for 6 months. I have always looked after my phone it has a special leather case and has aways been carefully used. Recently it has started to overheat when being put on charge, it would only last about 1 hour after a charge. Finally one day it got so hot the it broke the back glass case. I am told by an apple service engineer on the phone that this can happen with a faulty battery I am told to pack it up and return it to an apple service repair centre.

All this was done the special postage pack came and the phone was sent to apple. Then without warning or any communication I get this back from your service centre and there is no telephone number or return email to talk about this case.

Your iPhone is being returned as it has been deemed to have been damaged by the user?

I have never been so insulted in my life one apple service operator says it a common fault and we will fix it or send you a replacement and then next I get a rude email with no reply details stating its my fault.

I will not purchase any more apple products and I will blog and inform as many as I can about your dreadful service.

For a company who produces communication equipment Apple do NOT have a customer complaints department, any email contacts not even a customer service department that you can email I do wonder why maybe they don't want us to complain and keep us away from opening people's eyes to the truth that there product is not as good as they hype it up to be and all they really want is our hard earned cash !

I have had my iPhone for 6 months. I have always looked after my phone it has a special leather case and has aways been carefully used. Recently it has started to overheat when being put on charge, it would only last about 1 hour after a charge. Finally one day it got so hot the it broke the back glass case. I am told by an apple service engineer on the phone that this can happen with a faulty battery I am told to pack it up and return it to an apple service repair centre.

All this was done the special postage pack came and the phone was sent to apple. Then without warning or any communication I get this back from your service centre and there is no telephone number or return email to talk about this case.

Your iPhone is being returned as it has been deemed to have been damaged by the user?

I have never been so insulted in my life one apple service operator says it a common fault and we will fix it or send you a replacement and then next I get a rude email with no reply details stating its my fault.

I will not purchase any more apple products and I will blog and inform as many as I can about your dreadful service.

For a company who produces communication equipment Apple do NOT have a customer complaints department, any email contacts not even a customer service department that you can email I do wonder why maybe they don't want us to complain and keep us away from opening people's eyes to the truth that there product is not as good as they hype it up to be and all they really want is our hard earned cash !

I have had my iPhone for 6 months. I have always looked after my phone it has a special leather case and has aways been carefully used. Recently it has started to overheat when being put on charge, it would only last about 1 hour after a charge. Finally one day it got so hot the it broke the back glass case. I am told by an apple service engineer on the phone that this can happen with a faulty battery I am told to pack it up and return it to an apple service repair centre.

All this was done the special postage pack came and the phone was sent to apple. Then without warning or any communication I get this back from your service centre and there is no telephone number or return email to talk about this case.

Your iPhone is being returned as it has been deemed to have been damaged by the user?

I have never been so insulted in my life one apple service operator says it a common fault and we will fix it or send you a replacement and then next I get a rude email with no reply details stating its my fault.

I will not purchase any more apple products and I will blog and inform as many as I can about your dreadful service.

For a company who produces communication equipment Apple do NOT have a customer complaints department, any email contacts not even a customer service department that you can email I do wonder why maybe they don't want us to complain and keep us away from opening people's eyes to the truth that there product is not as good as they hype it up to be and all they really want is our hard earned cash !

I have had my iPhone for 6 months. I have always looked after my phone it has a special leather case and has aways been carefully used. Recently it has started to overheat when being put on charge, it would only last about 1 hour after a charge. Finally one day it got so hot the it broke the back glass case. I am told by an apple service engineer on the phone that this can happen with a faulty battery I am told to pack it up and return it to an apple service repair centre.

All this was done the special postage pack came and the phone was sent to apple. Then without warning or any communication I get this back from your service centre and there is no telephone number or return email to talk about this case.

Your iPhone is being returned as it has been deemed to have been damaged by the user?

I have never been so insulted in my life one apple service operator says it a common fault and we will fix it or send you a replacement and then next I get a rude email with no reply details stating its my fault.

I will not purchase any more apple products and I will blog and inform as many as I can about your dreadful service.

For a company who produces communication equipment Apple do NOT have a customer complaints department, any email contacts not even a customer service department that you can email I do wonder why maybe they don't want us to complain and keep us away from opening people's eyes to the truth that there product is not as good as they hype it up to be and all they really want is our hard earned cash !

I have had my iPhone for 6 months. I have always looked after my phone it has a special leather case and has aways been carefully used. Recently it has started to overheat when being put on charge, it would only last about 1 hour after a charge. Finally one day it got so hot the it broke the back glass case. I am told by an apple service engineer on the phone that this can happen with a faulty battery I am told to pack it up and return it to an apple service repair centre.

All this was done the special postage pack came and the phone was sent to apple. Then without warning or any communication I get this back from your service centre and there is no telephone number or return email to talk about this case.

Your iPhone is being returned as it has been deemed to have been damaged by the user?

I have never been so insulted in my life one apple service operator says it a common fault and we will fix it or send you a replacement and then next I get a rude email with no reply details stating its my fault.

I will not purchase any more apple products and I will blog and inform as many as I can about your dreadful service.

For a company who produces communication equipment Apple do NOT have a customer complaints department, any email contacts not even a customer service department that you can email I do wonder why maybe they don't want us to complain and keep us away from opening people's eyes to the truth that there product is not as good as they hype it up to be and all they really want is our hard earned cash !

They have no complaint department. I am very ANGRY and SAD. I sent following message to them:

Dear Sir/Madam,

Thanks for making backup process of iPhone very complicated than any other standard equipments backup process. I backed up my iPhone before I sent it to repair. After restore, it didn't restore apps and its data. It didn't give me warning that apps and its data will not backup. Moreover, after further reading on Internet, I found out that you have to sync and you can't sync new apps from iPhone to iTunes.

I am VERY ANGRY AND UPSET. By the way, it is not an enhancement request. I have no hope from you.

Thanks.

Manish Gupta

Address...

"I want a complaints department that respond to concerns, perhaps not personally on each occasion"

And that can be accomplished through the feedback URL. Too, several poster's have commented that they had a complaint, and responded to, if a letter was sent to TC.

As for an actual failure and repair: every incident is recorded, and placed in an internal Apple database. Every responsible Apple engineer has real time access to the problems that are reported, the module that was repaired and, as appropriate the device that failed. Accordingly, corrective actions and revised test procedures are then developed, and implemented.

Meg St._Clair wrote:

The best and most effective way to complain remains a letter, on paper, with a stamp.

While the type of complaint department you envison sounds great, it doesn't exist now an probably never will. Therefore, the logical thing to do is to use the avenues currently offered. Or, you can complain here. You can belittle hard working people because they don't fit your stereotype of what a smart person looks like. Of course, neither of those will accompish very much. But, suit yourself.

So for one of the largest technology companies out there, the best form of contacting them to raise an issue is by sending them snail mail?

And, awww bunnykins I didn't mean to upset you but I'm not belittling anyone hard-working or not, the Genius Bar is not for complaints, it's for techie assistance and repairs, I was a spotty techie repair kid for a couple of years myself - if someone came to me with a complaint I wouldn't do a great deal with it because my job is not to filter complaints through to the intended department. I'd give out the phone number and contact for the complaints department though.