Do Apple have a complaints department in the UK?

Oh please, what rot. I never anywhere called you or your friend a liar. A true engineer with a full degree and license would cost about 100 pounds per hour to send out to a house call for one PC. A technician was sent (not an engineer) and he fixed it. Your friend most likely paid for this level of home service, which Dell also offers in the US. You can also contact Apple and if you explain patiently why you need home service rather than taking it to an Apple Store or shipping it they may send a technician. Or you can contact Apple and they sell additional service plans which include home servicing at a higher rate.

Small fortune? Mine was $369 USD, hardly a small fortune.

As in the US, Apple gets the highest customer ratings for customer support and service. If you are not happy with it check one of the surveys done in your country and buy a computer from the next company down on the ratings. Or buy a Dell and pay for home service.

Hi

I usually don't bother with these forums as I don't have the time and I rarely bother complaining. I have used IPod classic and shuffle before without having any problems.

I bought an iPod touch just over a year ago and it suddenly stopped working. I made an appointment at the Westfield store at White city UK, and had to wait about 45 minutes before being seen. The technician who saw me just took onelook at my iPod and said it's damaged by liquid. I know for a fact that it wasn't damaged by water? The whole attitude of the technician was unfriendly and not helpful at all. I completely agree, apple seem to have become so arrogant that there products are so great and they have no competition That they don't need to offer any customer service. I have an IPad as well and it's been freezing every once in a while, despite the fact I bought it a little more than 3 months ago. I was completely in love with Apple before, but now really disappointed with it's products and services.

I know individual complaints won't make a difference to apple right now, but I really hope now that Samsung will take over the Apple Market with phones and tablets as Apple attitude completely *****...!!!

So do you want assistance or just want to gripe? You do have to drop you Touch in a toilet to trigger the moisture sensor, high humidty, in your pocket in the rain, etc. will also trigger it and do damage. Unless you bought AppleCare if it was over a year old it wouldn't be covered by warranty anyway.

If you feel you were maltreated you should go back to that store and ask to speak with a manager.

So one visit you didn't like and Apple is totally bad? You should go with the company that has the highest rated customer service.

I was having an Iphone 4, I used it for around 10 months it only had problem with the speaker so I thought maybe defect with this piece, but after the release of Iphone 4S I bought 2 64GB Iphone 4S For me & my wife at Dubai for AED 3850 (USD 1050) for one. I didn't mind the price as I was much crazy for Iphone. And its not even a week we started getting problem with sound in both iphones. When I make calls the person I'm calling can't hear me, but when they call me back I can hear nicely. In a day sometimes I am able to call nicely but several times I also have the sound problem. I'm not using any headset, I call directly. This is very embarassing as I mostly do international business calls and several money and of course embarassment when the receiver takes the phone but I can't hear them. All the business associates I deal with is Using SAMSUNG S2 and I was encouraged for SAMSUNG BUt it seems that I'm regretting now. I can understand problem with one phone, but if both has similar problem in just 1 week after purchase then seriously I feel Iphone is not investing properly in their quality control. It's a shame, I don't think I'll ever buy an Iphone again.

Hi,

I am a Mac user and I am now residing in ibiza,producing music and dj too for a major club brand,but a short while ago my MacBook pro decided to pack in and stop working and now mac in Barcelona have been trying to repair it for the last 2months and now they are saying that they do not have the MacBook and that they will get someone to phone me back to of which they do not,I have phoned them everyday for the last month for the receptionist to be rude by putting the phone down on me on numerous occasions.

I have had to cancel my flights back home to uk because of this and I have an Asia tour soon for work which depends on me having my laptop back.

I don't know what else to do,there is nothing I can do,I never expected mac to be like this

Please advise

Thanks

K

I would just like to add that for anyone trying to find a properly described/identified contact point on the Apple website for logging a complaint - I feel your pain. It's a simply hideous process and took me ages before I thought "I give up" and phoned AppleCare just to see what would happen...

Andy

Could someone help or offer some advice? My son (9 years old) was £0.03 short of credit on his account to buy a £0.69 app for his iPod. I tried to transfer some of the credit from my account to his by way of "gifting" him the app, was told I couldn't do that so (probably foolishly) put my bank card details in for him.

It then looks as if within a couple of days he had unwittingly downloaded over £318.00 worth of apps. I appreciate my responsibility here in handing over my card details but why is there no resposibility on the app provider to limit what they do or flag it. some of these individual transactions were for £50 or more!. If my bank hadn't picked up on it heaven knows how much would have gone west.

Anyone come across a similar problem and any advice on how to stop other people falling into the same trap? I deliberatly had never put my card details in to iTunes and always relied on pre-paid iTunes cards before. I didnt for one minute think a nine year old could run up such a bill so quickly. This is not a dishonest kid either - I think he is one who has made a genuine mistake at the hands of one very greedy provider (Dragonvale I think were the software people) with no compuntion that £300+ taken in a matter of hours when it was obvious soemthing was wrong.

I've changed pretty much every setting on the itunes account now so he cant even get into it, but where's the morality in this?

Gooner, this, or similar, has come up a number of time recently. Not uncommon around the holidays when parents give their children iDevices for Christmas and then the kids start having fun. And not malicious fun, just things like not being aware that many game apps "offer" additions, and other things that end up costing money.

You do bring up a valid point, when would a reasonable person or supplier realize they need to flash an alert that this action will result in charges...what you are about to do is not FREE.

I don't think anyone on here has a definitive answer, the app store is very clear that all sales are final, no refunds, and they do not accept responsibility for policing customers, but there should be an alert given so the customer knows they are about to make a purchase. Of course, some of the cases cited on here involve children who probably would not fully understand what that means...ages are too young.

The bottom-line comes down to don't give anyone, even a child, credit card access if you don't want them charging to the credit card.

Try giving apple customer service a call, and also register your concern:

http://www.apple.com/feedback

I'm not sure I understand this question so my apologies. Is it the case that your son was purchasing apps or was he making in-app purchases?

In the former scenario each app is clearly labelled in the App store as either free or with a price. When I click on install I am asked to confirm my decision. The confirmation prompt doesn't show the price but then the price is there next to the install button. If you can't trust someone to read the price and understand the financial consequence of installing an app then it's still too early to hand over card details

However - if it's the latter then this is new territory for me. I have disabled in-app purchases on my iPhone and iPad. Can this be done on a Mac?

One other question for the gurus would be this: Can you set accounts for iTunes and the App Store to authorise downloads of zero value only?

Andy

Andy, I don't see any way to restrict downloads to only free apps. There are a number of restrictions one can invoke on iDevices, but that is not one of them.

Why don't you give Apple feedback on that suggestion? If users start asking for something like that Apple may get the idea and add the feature.

http://www.apple.com/feedback

Ralph

I may be wrong but I recently purchased an ipod touch for my class at school and on set-up you can create a free account which means you can access the app store without having to hand over any card details. When under that login, my pupils can download any app as long as it is free. I know this means having a new account but it's worth thinking about if you want to prevent one of the shockers described above!

I think that the issue is that this is not a one visit problem. We are upset at the lack of a complaints service because one is available for every other company that I have EVER dealt with. Apple's lack of a complaints line annoys me also. I purchased an iPad 2 on launch day last year. I found the functionality of my home button was faltering. I took my iPad into the only Apple store in Perth at great expense as parking cost me a fortune. I went to the genius bar and swapped my iPad for a "new" one. We couldn't test it there and then because I needed to restore from a backup. The Apple technician told me that my issue was a "rare" one and I took his word for it. I then went to JBHIFI and purchased a set of 3 screen protectors for $32. Went home and started the restore process. I then applied the screen protector carefully. After an hour of waiting my ipad was finally ready for use. First thing I do is go to wake it up and suprise! The home button is COMPLETELY non-functional on this iPad. Wow I managed to get a "rare" hardware issue on both my iPads... sounds likely. Anyway I restored it to factory settings incase it was my backup that affected the iPad... no change. So then I reset the settings and erased it just to be sure... no change.

I would really like to know details of an online complaints dept.

I signed up on a 2 year contract with vodafone on a 32g ipad 2 in December, my toddler dropped it (so not from a great height) and I read on various forums of people going to the shop and getting free replacements because theyre not very robust etc and they make people travel so far.

I drove 90 mins to my nearest Apple Store to be told they wanted £300, now i understand accidental damage is not covered...but i wish this would be across the board and i am pretty peed off after reading hundreds of people got theirs replaced online.

So now, I don't have £300 going spare and I have to pay £30 a month for the next 22 months...for sweet F.A.

I will NEVER buy apple again...i like their products, but they are made so crap and break far more easily than any other i have owned, for some reason they get away with selling badly made products for extortionate prices.

Really really unhappy was loyal customer 😟

Apple Stores sometimes replace free of charge just for goodwill, and against the terms of every warranty on the planet. No warranty for any product covers you against accidental damage. Judging from your post, I suspect you went in with the wrong attitude for a demonstration of goodwill.

I totally get that part of it...but I really didn't expect a product that cost me £600 to not work anymore after being dropped 2 feet. I was also advised by Apple Care to take it to the store and they could repair it...so i did so, to be told ipads don't get repaired if they won't switch on.

It looks like i won't get it returned to it's 'glory' and I have learned a lesson regarding Apple products...was advised by a few people not to bother because of the rubbish quality of them and even Vodafone told me they don't offer insurance on them because they cost too much to repair and break too often!!

My best friend loves Apple, cos she has had 4 or 5 iphones replaced with liquid damage, cracked screens etc...lucky for her!

Thanks for your responses anyway 🙂 x