Do Apple have a complaints department in the UK?

Hello roaminggnome.

I can see you have a sense of humour.

I have a complaints department. It's me. And I deal with any complaints (which thankfully are very rare) on a personal basis. Don't try to be cleaver. How can you possibly compare a small business with a goliath such as Apple.

I will refrain from commenting further.

Tamara, you appear to be missing the point.

I had a problem with my last car. I was able to speak to a human being (not a recorded message) who solved my problem. They didn't fob me off or redirect me to another department. They dealt with it easily and quickly and provided alternative transport while it was fixed. (I have not been provided with another mobile phone whilst mine is fixed, .... hopefully fixed this time).

This was the level of service provided by the biggest car manufacturer in the world, so you can easily find out who it was. So, whilst I did not get a new Mercedes, there was someone who could solve the problem for me and I was provided with a replacement whilst mine was fixed. That left me feeling a valued and happy customer. Needless to say I will return next time my car needs replacing.

It is this apparent lack of someone who can solve your problem for you that had lead to my frustrations with my iPhone together with the lack of a provision of a replacement whilst it is away being "fixed"

Apple NEED to appreciate that the small, insignificant little individual customer is important.

Your choice of Mercedes is very appropriate. I believe their sales went down when they became over confident of customer loyalty and let standards slip.

This is the last post I will make on this discussion.

I don't wish to make this personal but, Tamara, I do believe you are missing the point.

It appears you believe Apple is not capable of getting anything wrong.

I did not complain about the antenna nonsense. In fact, I purchased my iP4 AFTER that came to notice because, like you, I suspected it was a lot of fuss about nothing. I also have no intention at this time of demanding a refund for my phone. I realise the odd faulty product will slip through.

I love Apple products and have converted several relatives and friends to the benefits of Apple products. I am not a whinger who complains about everything just for the sake of it.

However, to buy an iP4 which proves faulty, only for it to be replaced with another iP4 which is faulty, for there not to be a substitute to be used whilst either are away to be "repaired" and for there not to be an easy way to inform Apple of these facts without spending ages on the phone listening to a machine is not acceptable if Apple wants the small person like me to feel their custom is valued.

If the largest car manufacturer in the world can provide an easy way to solve genuine complaints, why can't Apple?

It is a simple truth to state that if I treated any of my customers in this way, they would vote with their feet.

As I own so many Apple products it is in my interest for them to continue to be successful. However Apple need to set up an easy way for people with genuine complaints to get them resolved without spending hours trawling through their website and forums looking for contact details or listening to a machine.

My original question was, is there a complaints department in the UK. I guess not. I believe Apple need to address this issue urgently if they wish to continue to grow.

also does not actually answer my query,is not open outside of office hours.......etc.....simple question,do not post a reply unless you have a valid answer.....is there a U.K. complaints dept......don't want answer machines etc......bizarrely would like to write a formal complaint to a real person who knows what they are talking about and get an answer back.....too much to ask for in this modern 52nd state society...or however many their happens to be in the USA plus 1......us..... UK !

Thanks for your advice. I'll try using it for a few days first before re-entering the contacts. If I get further problems I'll take it to the Genius Bar even though it's over 50 miles away. But I am not confident that they will replace it. (see below).

I think I noticed a comment about, it doesn't matter where you buy your Apple you can get it replaced at an Apple store if it's defective, or words to that effect. Unless procedures in the UK have changed, that was not my experience.

About 18 months ago I purchased an iMac from the Apple online store. It developed a fault (the eventual diagnosis was leaky ram, whatever that is) so I took it to the nearest Apple store. The response I got was "Sorry, but the online store is a different company. You will have to refer your problem to them".

I have since replaced that iMac and had no further problems but that experience has probably increased my annoyance with the iPhone 4.

PS. I did intend to make "the last post" just that, but I inadvertently left my computer on standby for a short while whilst still logged on and my account was hijacked. Teenagers, bizarre sense of humour. Still, my fault for being a bit careless.