Previous 1 2 3 Next 629 Replies Latest reply: Mar 30, 2015 4:15 PM by verblender Branched to a new discussion.
CwissyBwear Level 1 (0 points)
Out of the blue today the power/lock button on my iPhone 4 became completely unresponsive. It doesn't seem to be jammed and it actually seems to be loose and a bit wiggly. Now I can't restart my phone and I can't lock it. I was wondering if this was a common problem with other iPhone 4 units and what would be the best way to go about getting it fixed. I got this phone from a friend about a month ago who had only used it for about two months before switching to a different phone. Prior to receiving this phone I had been using an iPhone 3G for two years with no problems whatsoever. This iPhone 4 has not been dropped or exposed to water or humidity of any kind. Thanks in advance!

iPhone 4, iOS 4
  • shadowbeast Level 2 (210 points)
    As far as this being a "common problem".... No. I have an iPhone 4 and have no problems with mine.

    If you haven't dropped it or damaged it, you may be entitled to warranty service. Check with your local apple store to see if you are eligible.
  • Kwopau Level 4 (1,730 points)
    I'd definitely go to the Apple store and get it checked out. most likely they will replace your phone without any problems.
  • howdah4 Level 1 (0 points)
    I had a similar problem today. My phone just will not turn on. It was charged and completely working one minute. The next minute, I pressed the home key to check the time and nothing happened. I tried the power button and still nothing. I don't understand what's going on. I've been trying all day to get my phone to turn back on but nothing is working. I'm taking it in to the Apple Store tomorrow to have it looked at. What could it be?
  • jeffkinn_uk Level 2 (150 points)
    Have you tried the hard reset - holding the sleep+home button together for 15 seconds or so until the Apple logo appears. This normally cures this type of problem which is going to occur from time to time. All computers crash from time to time.
  • CwissyBwear Level 1 (0 points)
    I can't do a hard reset because it's the sleep button that's unresponsive. I think I'm just going to go to the Apple store and have a Genius check it out.
  • sn4p2k Level 4 (1,215 points)
    shadowbeast wrote:
    As far as this being a "common problem".... No. I have an iPhone 4 and have no problems with mine.

    If you haven't dropped it or damaged it, you may be entitled to warranty service. Check with your local apple store to see if you are eligible.

    actually this problem is more common then you think I see one about once a week on this forum someones sleep/wake switch becoming stuck its not every phone but it definitely happens more frequently then it should

    as for the op just take it into a apple store its under warranty they will replace the phone
  • ali.abbas Level 1 (0 points)
    Ive been facing the same problem. My iphone went dead exactly the same way and I had to reset it. Its happened twice with me already and thats just within a span of 1 week from purchase.
    My OS version is 4.2.1. Can this be an operating system bug or some conflict with any of the apps we might be using?
    If anyone gets some further info, do share here please.
  • jeffkinn_uk Level 2 (150 points)
    My advise was to Howdah4 who appeared to have a different problem to you in that his phone would not turn on rather than a defective button.
  • Elo820 Level 1 (0 points)
    Wow! Same here. I was going on vacation and just normally using my iPhone, then I tried pressing my sleep button and it's wiggly. It's really hard to to make it go sleep now. I never dropped my phone either. It's weird to know that someone else has the same problem. What do I do?
  • CwissyBwear Level 1 (0 points)
    I already have my appointment set for Thursday, January 13th at the Genius bar so I'll let you know what happens there I'm hoping that they'll just replace the phone!
  • jclapnte Level 1 (0 points)
    Thank you soooooo, much for the reset info.
    I am still on hold after 48 minutes with Rogers technical support after my phone just stopped working.
    At first I thought it had just drained the battery, but when I plugged it in to charge, nothing happened. No apple symbol, nothing.
    I've been having issues lately with my phone since the update. It won't sync with the istore and I have to keep putting in into airplane mode and then switch it off just to boost the signal output for surfing, or playing games. It is REALLY annoying.
    I think Apple should look into these issues A.S.A.P.
  • CwissyBwear Level 1 (0 points)
    I went to the Apple store today and the replaced my phone, free of charge. The Genius I worked with said that my phone just had some sort of defect and that it couldn't have been avoided. He was very nice and very helpful!
  • ali.abbas Level 1 (0 points)

    Thanks for the information. I guess I shall be doing the same thing too. I just hope the dealer here is as cooperative as the one you got in touch with.

    But now that you have a new set, whats the assurance that this one doesnt have the same issue? Did you check the OS version for your new set? Is the same as the one that you just got replaced?

    Message was edited by: ali.abbas
  • CwissyBwear Level 1 (0 points)
    Yeah, everything is exactly the same. I synced my phone right before I went to my appointment at the Genius bar and restored my new device as my old one as soon as I got home. The Genius assured me that it was a physical defect and nothing to do with the operating system or anything along those lines. I'm running the newest OS, 4.2.1 I think?
Previous 1 2 3 Next