Your Apple ID has been disabled!?

" Apple support really *****!"

What did they tell you?

" There is absolutely no place to find "Your Apple ID was Disabled" or why."

You cannot find "Your Apple ID was Disabled?

Isn't this what pops up on your screen?

Have you gone to -> https://iforgot.apple.com/ ?

Well, i am re-enabled again. Didn't take long, and they are very nice in their email. I replied, thanking him, and asked why my account had been disabled, he said "Your account was disabled as unauthorized purchase was reported on 01/15/2012 to prevent any further such purchases". I replied "It's just that it was re-enabled by Ilavarasan on the 16th, (see below in this email trail) and stayed enabled until the other day when my refund came through Paypal, when it was disabled again. I wondered if the refund triggered another disable for some reason. I guess I don't understand."

I'll see what he says back.

Chris, the message we get, "your account has been disabled" is different than "your account has been disabled for security reasons". In the latter case, the link you provide to iforgot is beneficial. But in the first case, which is what most if us in this thread have experienced, it does no good. It was the first thing I tried last night.

I believe these are 2 distinct messages, for 2 distinct situations. I cannot find anything on "your account has been disabled". Only for "your account has been disabled for security reasons".

Derpak responded "you are correct, account will be disabled on receiving chargeback. It is designed in such a way to ensure security of accounts."

Sigh.

I know it was disabled when Paypal issued the chargeback 10 days ago. I said the actual refund. Oh well. They may all be very nice, but it feels like the song "there's a hole in the bucket" or the comedy routine "who's on first" when corresponding.

What I take away from this is that my account was disabled again when Paypal actually posted my refund. And I will never get the answer to "why".

Exact thing happened to me but they only got $40 before I changed passwords and filed a dispute with paypal. No message or email on disable. Sega says it has nothing to do with Game but it is odd thast the same game involved in many of these attacks. I still can't find a human to talk to.

I see the same thing, a message stating "Your Apple ID was Disabled." That is the entire message; nothing in there about security reasons. If I search Apple Support, typing in that exact phrase, nothing good pops up. From reading this thread, I'm not the only one seeing this. You would think that there would be *some* kind of page for this exact error message.

I can see why people are so frustrated with Apple. The search results are not very helpful. When I called the 800 MY APPLE number, the person there wanted to sell me some kind of maintenance plan before I could talk to a technician. My phone is not broke, and iTunes won't let my phone access my account, so why should I pay Apple $$$ to fix a problem where they won't let me spend my $$$ at their own store??

And Apple really needs to figure out if Apple and iTunes are the same, or if they are two different entities. Depending on where you go, you get conflicting impressions. Apple wants to charge me money to fix access to iTunes, but iTunes will support me for free? What the heck do I make of that?? Again, this just all adds to the very frustrating experience of trying to get this resolved.

After searching and searching (before finding this thread), I eventually ended up finding the link you posted: https://iforgot.apple.com/. But this link did not resolve anything. I can log into the account just fine from a web browser on my PC. But when I try to download a free app or buy a new app on my iPhone, I continue to get the same error message.

I am very confused as to exactly what my Apple accounts are. I have an Apple ID of "jimburd", which I am using now to post this. This is linked to my e-mail address. On my iPhone, I cannot enter the Apple ID, and I have to enter the e-mail address. And when I do, I can't use the passsword I've assigned to the jimburd Apple ID. If I enter that password, I get a message indicating that my account name & password are not valid. If I enter the old password associated with the jimburd AppleID, I get the message "Your Apple ID was Disabled." So I am very confused.

Any light you are able to shed would be greatly appreciated.

Oh, and I went to the previously posted link http://www.apple.com/support/itunes/ and filed an report under the "Express Lane" option. That was a few hours ago, and I'm waiting to hear back from them.

In the meantime, I've checked my credit card info, and that all looks current so I'm at a complete loss to understand why this popped up this past weekend. Everything was working just fine (for the last 6 months or so) until then.

But for now, I remain confused and in the dark.

JimBurd wrote:

I am very confused as to exactly what my Apple accounts are. I have an Apple ID of "jimburd", which I am using now to post this.

To be correct, JimBurd is simply an alias to your AppleID to prevent your actual AppleID from being posted in the forums.

It is confusing and Apple really needs to clear it up and make is so things can be merged into one single AppleID.

MobileMe, iCloud, Mac.com as well as other are a pain.

Oh, and I went to the previously posted link http://www.apple.com/support/itunes/ and filed an report under the "Express Lane" option. That was a few hours ago, and I'm waiting to hear back from them.

That's all you can do at this point. If you do not hear back within 48 hours, send another message.

When you do hear back, make sure to respond to the email already started. Don't keep peppering them with new emails from the support link.

If you get no response from Express Lane within 24 or 48 hours, send an email to itunesstoresupport@apple.com. I've had good luck with them getting refunded and re-enabled. But no good answers to what the heck is going on.

Thanks, to both Chris and Liz. I'll post again if/when I hear back from Apple. 🙂

Have "Your Apple ID is disabled" (only, not the for security reason). Phone call to Apple said I had to use Express Lane since I'm out of warranty. Did reset my ID password and can access my account. Sure it was from a fraudulant charge to itunes that was handled at bank level a while back.

Tried going through these steps using Safari:

http://www.apple.com/support/itunes/ then -> Contact Support -> Get iTunes support via Express Lane -> iTunes Store -> (Select) Purchase Billings & Redemption -> (Click) Continue -> (Select) Unable to purchase from iTunes Store -> (Select your device, OS, iTunes version, and country then click Continue) -> Now you can send email from here to apple to re-enable your Apple ID.

No luck. Once I get to "Issue Description" at the bold step above, I get basically a blank screen (does say Issue Description but nothing else). What am I missing??

Can anyone direct me in the right direction (pretty please) so I can get my ID re-enabled??

Thanks in advance.

I have just had the same! Had to change my passwords on my apple Id. What is going on? Has there been a security breach or what?

Follow-up-

Sent an email to address: itunesstoresupport@apple.com (thanks LizNDale), they got back to me within one hour and re-enabled itunes ID.

Happy Camper

I , too, sent e-mail to that address. Here is the reply that I received:

With that being said, I'm sorry to hear that you are having issues with you account on the iPhone. My name is Shabana and I can certainly understand how this could be disappointing for you, please be assured that I'm happy to help.

Your request for assistance has reached iTunes Store Customer Support Jim, which answers nontechnical questions about billing, customer accounts, downloading purchases, and iTunes Store content. Although this team does not offer technical support for iPhone, I'm happy to guide you to our tech support team.

Jim, please call our AppleCare technical support team at the following number 1*800*692*7753. A technical Advisor will be able to help you one on one with this issue over the phone and resolve it.

I sincerely hope I have addressed this issue to your satisfaction. Jim, thank you so much for your email and cooperation. Please know that your business is greatly appreciated to the iTunes Store. It has been more than a pleasure assisting you. Feel free to reply with anymore questions or concerns you may have, and we will be more than happy to help. Thank you for choosing iTunes and have a great day.

So ... I got no love at all. This is not a technical issue!! I'm going to reply and see what the guy has to say for himself. I'll probably just open another case by sending a new e-mail to the same address.

Sadly, my daughter has a completely different, unrealted account. She told me yesterday that she had just uploaded $50 worth of gift cards to her account, and then when she went to use the account her iPad told her that her account was locked. Grr ... !

Well, my phone is now fixed. No thanks to Apple or iTunes. I did a power-cycle of my iPhone, but looking back, I'm not sure that it was needed. What seems to be needed, is to use the "proper" Apple ID.

I had noted several times that Apple (and/or iTunes) is schizophrenic. I have an Apple ID of "jimburd" and it has one password, and I can also log in via my e-mail address but this requires a different password. On my iPhone, under Settings, I clicked on Store and it showed my Apple ID as my e-mail address. On this screen, if I touch my Apple ID, it would prompt me for a password and I would enter the password for my e-mail address, and it would let me in and display my account details.

If I entered the same password while trying to upgrade an App in the App Store, I would be told my Apple ID was disabled.

I was wondering, why does the Apple ID show my e-mail address, instead of the Apple ID? I then power-cycled my phone. When I powered it back up, I went back to the same Settings / Store / Apple ID and I saw the e-mail address still showing as my Apple ID. So, I told it to log me out of that ID and to log in as "jimburd". At that point, I could now download apps.

I went back and forth several more times. I can change the Apple ID to my e-mail address, and it will accept my password and change the ID and display my account details. But I cannot download Apps. When I change it back to me "jimburd" Apple ID, everything works just fine.

As far as I can tell, the account details shown under each account are identical. As far as I am concerned, this should be just one account.

Well, I've heard back from iTunes again. This time the person acknowledged that I appear to have two separate accounts, and they directed me to try changing the account in my iPhone to use the Apple ID of "jimburd". Which is, of course, what I had already figured out last night. I've asked if these two accounts can be combined and had the broken one deleted so that this does not happen again.

JimBurd wrote:

I've asked if these two accounts can be combined

They can't.