IPad, iOS 4
I'm having the same exact issue! So frustrating.
I have been having this same problem for a couple of months. I did have an unwanted charge on my account a couple of months ago but that was resolved and I got my money back but after two password changes and half a dozen emails nobody has done a thing to help me get my account turned back on.
It still says "Your apple ID has been disabled" when I try to even update free applications.
It's annoying as ****.
Yeah, Chris you seem unhappy and sarcastic. My colleague had this problem, so He made an appointment, in person, @ the apple store. They helped him phrase his communication in his email to be more concise. It was answered faster. I think it was a case of the person's style of language not prompting attention. Not that that is this particular problem, but try getting expert help at the store anyway... And if they behave like Chris CA, be polite and ask someone else.
"Yeah, Chris you seem unhappy and sarcastic"
Not sure what this is about.
Accounts cannot be combined no matter how "concise" you ask.
My account had the same issue. "Your Apple ID has been disabled." I emailed itunesstoresupport@apple.com around 8:30PM with the exact error as the subject line. I got an automated response immediately saying they would get back to me within 24 hours. At 3:48AM saying it was reactivated (provided copy of email below). I also spoke with someone over the phone and they'd said they have to re-enable each account manually, which explains why even though my charges were cleared they hadn't fixed the account yet. Hope this helps some of you!
Partial email from Apple:
"Dear Kristan,
Welcome to iTunes Store Customer Support. My name is Siyad. I'm glad to assist you today.
I understand that your iTunes Store account was disabled due to a chargeback from PayPal. Those charges have been cleared, so I have reenabled your account. You should now be able to sign in to the iTunes Store using your account name and password." The rest of the email advised me to reset my password afterward. Problem solved!
I know this doesn't help but there are millions of people having the same problem. I am too.
dedepanarisi wrote:
I know this doesn't help but there are millions of people having the same problem.
Millions? Really? Whare did you get this number?
I am too.
So how did you sort it out? (look at the post directly above yours...)
Finally something constructive! This solved my "Apple ID has been disabled" problem.
thank you!!
I had the same problem - I guess my store is: my credit card was stolen from a merchant's database (I was notified by the online store) which was used in my app store. The hacker (or whoever got my cc info) made a few app store purchases which of course were disputed by me. Two months later, Apple found out my account was also linked to that cc and disabled my apple ID. I sent Apple a few emails unaware of the isue in the first email, made an explanation of the situation in the second and in a few hours I got an email from apple. Allen was very helpful and responsive and quickly helped me solved the issue (within 24 hours). So my suggestion is, try to think of what's going on (in my case the cc issue), explain it well which may save some time from both sides, and it will be OK.
Good luck to you all.
Suddenly it happends to me also 😟
Got email from the support"
...
As a customer myself I realize the importance of having full access to your iTunes purchasing ability. I will do everything I can to get you back on track as soon as possible.
You are not authorized to obtain content from the iTunes Store. We are unable to provide further information regarding this situation. I apologize for any inconvenience this has caused."
Means?????
How do i enable my account again ? I had someone hack my account and buy apps with out my cosent, so i cancelled the credit card i had on file. what do i do to re activate my accoun t ???
Jesse0289 wrote:
what do i do to re activate my accoun t ???
Contact iTunes support.
This is not cool of Apple. My account all of a sudden is disabled also! why? I do not even have a credit card attached to it. I have not made and purchases or requested any refunds from my account. I have been downloading free apps and then yesterday all of a sudden it is disabled. And I got the "Your Apple ID has been disabled" message not the "Your Apple ID has been disabled for security reasons" so resetting my password does not re-enable my account.
I have contacted apple and I am nearing 20 hours without any response. The automated email says "usually within 24 hours" I even tried calling but when i tell the automated response guy that my account is disable it tells me to goto www.apple.com/support/itunes and then automatically hangs up on me. This is not cool of Apple to disable my account without telling me why. Like i said I have not done anything wrong. Unless downloading free apps is illegal now. Because that is what I mostly download free Apps. Not to say I haven’t paid for any because I have. I have paid for about 10% of my apps using iTunes gift cards.
Anyone else have any other suggestions to help me get my account re-enabled again? I guess I will try and submit another request. Otherwise I am just sitting here.
RedElmo wrote:
This is not cool of Apple to disable my account without telling me why. Like i said I have not done anything wrong.
Doesn't matter if you have done anything wrong. Something happened that caused them to disabled the account.
You want them to call you before they disable it if something is out of whack?
and if the email address was changed, who would they contact?
Why does it not matter if you haven't done something wrong? My account just got disabled yesterday and i got the same response from some guy named Mike from apple support. he told me that my account was disabled, cannot be re-enabled, and he cannot tell me why. I had around $7 in iTunes credit, so i guess that is now gone? This definitely isn't right.
Your Apple ID has been disabled!?
