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Wrong Apple ID: How do I change the Apple ID prompt when Updating All Apps?

How can I change the (wrong) Apple ID from the password prompting dialogue when I am already signed in Apple Store with my own ID?

More details of my problem:
When I try the Apps' Update-All option in my iPod 4, the password dialogue prompts me with my girlfriend's Apple ID; YET, I AM signed in the Apple Store with MY own Apple ID.
I have already verified my ID under Settings/Store. I have also signed out, signing back in with my Apple ID, just in case. No problems there, for I DO sign in with my own ID ok. The problem is just the prompt dialogue for password, when I try to use the 'Update All' feature it prompts me for password with her ID, not mine.
If I go back to Apps and choose the Categories (or Top25) menu, at the bottom of the page, it shows me signed in (my Apple ID). If I try to update one Apps it will do ok. But if I try to Update All it will prompt me for password using her ID, waiting for me to type in HER password. I cannot change the Apple ID on that dialogue (static). If I use my password, it will return the "wrong password" dialogue.

How can I change the prompt for the Update All? What is going on here that I AM signed in but my iPod prompts me with her ID. My iPod is registered under my Apple ID. I have already tried the Hard reset by pressing Home and Power buttons simultaneously, to no avail. I am also using my own network to go Online. I am also with the latest OS in my iPod and my Mac's iTunes.
Thank you!
PS This problem is not occurring in my iPhone 4 (same account) nor my Macs.

iMac, MacBook, iPhone 4, iPod touch 4, Mac OS X (10.6.5), intel core 2 duo

Posted on Mar 19, 2011 11:52 AM

Reply
164 replies

Jun 26, 2011 9:06 PM in response to KerrBr

Does not work for me. (My iPhone is not jailbroken.)


I downloaded a paid app "Imray Marine Rules and Signals v1.5" in the USA with my original account (Account1) then moved countries and needed to create a new Apple account (Account2). If I get 'Info' for the app, it is registered to Account1.


A new version 1.6 of the Imray app has now been released.


I have set up only Account1 on the iphone (settings - App Store) and both Account1 and Account2 in iTunes on my computer. My iphone always tells me there is 1 app to update. However, when I try to update this app on my iphone, I get asked for the password for Account2, then the download fails as it says I do not have a paid earlier version to update.

When I am logged into my computer iTunes as Account1 and try to update it on the computer iTunes, it says there are no apps to update (although my version of the app is definitely the old version).

When I search for the app in iTune Store, it tells me I have already downloaded version 1.6 of the app and the download button is grayed out.

If I temporarily delete the app from my iTunes then try to re-download, I am asked to purchase it again.


If I log into iTunes as Account2 then try to download it, I am asked to purchase it.


Any ideas? I feel I have tried every option and no success.

Jun 27, 2011 9:32 PM in response to andy.dickens

ok so i was on the phone for an hour and a half with apple tryin to figure this out..ima try and help u as best i can..if not plz dont yell at me.

1.go to appleid.apple.com

2.click not sure if you have an apple id?

3. type in all the possible email addresses that you know.

4.after that either send email verification or answer the security questions

5.after all of that is done, go into itunes and enter each apple id and if it says verify account then verify and continue to the next 1.

6.after all of those steps are done, go on to ur device,click settings, scroll down to store,click the apple id that is shown and sign out.

7. try signing into each of the apple ids and see if that works.

8. if it does keep that particular id as the default for ur device so u wont have to do this again. if not you missed an apple id and you need to try the steps again.

this is all i can remember at the moment.. i hope this helps at least a little bit.


Message was edited by: janay21

Jul 22, 2011 3:55 AM in response to KerrBr

It seems the only option is to do a manual restore to the lasest iOS firmware. I deleted my old backup and did a fresh on after making sure all my settings and documents were transfered (Pages, Numbers, Keynote). I then deleted the pre-downloaded firmware packages from (Windows) Users\<User>\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates & (Mac) ~/Library/iTunes/iPhone Software Updates. Next you'll want to hit the restore button and it should download the latest firmware without trying to use the one you deleted earlier. After it restored I restored my backup, opened all my applications to test them out and then, to my delight, I could update my appliactions! Note: My backup contained my pictures, videos, contacts, settings (All settings e.g. Mail, wallpaper and also apps), iWork documents and pretty much everything else. I can speak on behalf of iPod owners and iPhone owners too since I had to backup and restore my cousins iPhone to my PC.

Aug 7, 2011 2:19 PM in response to KerrBr

> "frustration" is NOT the word for it. This BUG is pure ****..


I also had an iPhone that got wacked after a failed iOS software update. Did the restore and after about 4 (don't ask me why) passes at Syncing, the iPhone was restored, but NO apps.


Then, the iPhone Apps Store --> Update option wanted to use the WRONG username (the one from my iPad) to update the iPhone, but these are both different accounts.


Also, you can tell from my username, that Yes.. I know what I'm doing... But after an hour of wasted time, here is my two cents worth...


The 2 bottom lines...


1. The "App Store -> Updates" option SHOULD have an option to let you change to a different username, in the event that Apple software gets in a state of massive confusion, which it often does.


2. iTunes (both Mac and PC) should be aware that some people (like me) own an iPhone, iPad and iPod ALL at the same time! And I use a PC and a Mac. Sorry. Apple, but that is the way it is...


Another nice option would be to bind apps to devices so that they don't cross populating my devices. In some cases, I call this a feature. In other cases, I call this a bug...

Sep 19, 2011 8:13 PM in response to kevin buick

Thank you Kevin, but if you re-read the problem description, you'll notice that is the first thing we all tried. It did not work because the iPhone will not allow you to choose the correct ID, it always pops up the incorrect one and you are only able to enter a password, even when you change to the correct ID in Settings -> Store. This is a bug and not a user error.

Wrong Apple ID: How do I change the Apple ID prompt when Updating All Apps?

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