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KerrBr Author

Level 1

119 points

Wrong Apple ID: How do I change the Apple ID prompt when Updating All Apps?

How can I change the (wrong) Apple ID from the password prompting dialogue when I am already signed in Apple Store with my own ID?

More details of my problem:
When I try the Apps' Update-All option in my iPod 4, the password dialogue prompts me with my girlfriend's Apple ID; YET, I AM signed in the Apple Store with MY own Apple ID.
I have already verified my ID under Settings/Store. I have also signed out, signing back in with my Apple ID, just in case. No problems there, for I DO sign in with my own ID ok. The problem is just the prompt dialogue for password, when I try to use the 'Update All' feature it prompts me for password with her ID, not mine.
If I go back to Apps and choose the Categories (or Top25) menu, at the bottom of the page, it shows me signed in (my Apple ID). If I try to update one Apps it will do ok. But if I try to Update All it will prompt me for password using her ID, waiting for me to type in HER password. I cannot change the Apple ID on that dialogue (static). If I use my password, it will return the "wrong password" dialogue.

How can I change the prompt for the Update All? What is going on here that I AM signed in but my iPod prompts me with her ID. My iPod is registered under my Apple ID. I have already tried the Hard reset by pressing Home and Power buttons simultaneously, to no avail. I am also using my own network to go Online. I am also with the latest OS in my iPod and my Mac's iTunes.
Thank you!
PS This problem is not occurring in my iPhone 4 (same account) nor my Macs.

iMac, MacBook, iPhone 4, iPod touch 4, Mac OS X (10.6.5), intel core 2 duo

Posted on Mar 19, 2011 11:52 AM

164 replies

Jan 28, 2012 12:48 PM in response to KerrBr

Hey all,

So if you are like me and the sing in, sign out option didn't work for you in settings, try this.

Like most ppl mentioned already the only way to update ur apps is to enter the password for whatever username pops up whether that be your old one or your new one. There is no way to merge your old and new usernames or applied I'd accounts.

If your like me, again and forgot your old password to your old apple id you MUST reset it by using the apple of website page. It didn't work for me when I tried to reset my password using my iPhone. You have to go to the website... After that you have to update the app using both usernames unless you want to repurchase them all over again whIch I was not willing to do. It's not that hard to remember too passwOrds just annoying. But this seemed to work for me!

Jan 28, 2012 12:50 PM in response to Chiccaboomberry

Sorry about the typos. I meant to say you have to go to the apple Id website to rested password

Jan 28, 2012 1:13 PM in response to KerrBr

Okay so I gave up trying to fix this. I made old and new applied passwords the same. Now whatever ID comes up, I only have one password to remember and enter.

Jan 28, 2012 6:19 PM in response to KerrBr

Same problem, none of the suggestions in the whole thread helped.

stocis

Level 1

1 points

Jan 29, 2012 1:47 AM in response to andy.dickens

that's exactly my problem though I've got it with all my apps. did you fix this problem, and if so how ?

Jan 29, 2012 8:41 AM in response to rmavery

I have tried that you still need the old one, which says is wrong.

Jan 29, 2012 8:42 AM in response to stocis

Nothing yet here, I'm trying to search other spots as well. Does apple not have employees in here responding to simple stuff like this?

Jan 29, 2012 8:44 AM in response to marieofromania

When you do that, it still looks for the old password, which shows up as wrong when entered

stocis

Level 1

1 points

Jan 29, 2012 8:47 AM in response to Mandy carvery

did a restore fix this ? If that's our only hope then I guess that's the only solution.

Jan 29, 2012 9:15 AM in response to bryan282

No that didn't work .(

stocis

Level 1

1 points

Jan 29, 2012 9:16 AM in response to Mandy carvery

as new ?

Feb 5, 2012 4:46 PM in response to KerrBr

had to delete all apps and start over. Nothing else worked. Very upset with Apple that this has not been addressed. It's obviously a real problem.

atwalker

Level 1

0 points

Feb 16, 2012 10:06 AM in response to KerrBr

I just did this and it worked for me.

I went into my iphone settings and hit store. clicked on the email address and chose to sign out. Then, I signed in with the correct one that I had already fixed on the myApple page.

It seems to be working.

OVOFF

Level 1

0 points

Feb 16, 2012 6:53 PM in response to KerrBr

Looking through the whole topic, realize there is no solution for this SIMPLE bug.

Sigh.

DF1966

Level 1

0 points

Feb 16, 2012 8:49 PM in response to KerrBr

This is very annoying...I just spent 2 hours trying to update my new Apple ID into my IPhone. My old Apple ID stopped taking my password. I am able to use the new Apple ID in my Settings area for Store. Then i went into the Apps Store area went to update my Apps. The old AppleID still appears and i can't get rid of it...very frustrating.

Guess I will go to the Apple Store tomorrow and see what the Genuis Bar can do. I will give you all an update tomorrow.

Wrong Apple ID: How do I change the Apple ID prompt when Updating All Apps?