10.6.7 Freezes when attempting to run iTunes 10.2.1

I've tried absolutely every "remedy" suggested in this thread - NO LOVE!
I did some testing and found that I can open Itunes and the system clock will run indefinitely UNTIL I touch the trackpad, then immediate system-wide freeze (clock stops). If I open Itunes and touch the trackpad immediately after app load I have about 15-20 seconds then system-wide freeze. It appears to be linked to mouse/trackpad input.
I have reproduced this 5 times now and with one test was able to go 10 minutes without a crash(that is all the patience I have) and then immediate freeze once i touched the trackpad. This also occurs when touching my bluetooth external trackpad. Interesting...

Message was edited by: mjbchem

I have exactly the same issue on my Macbook Air 2010 (256GB SSD, 2.13 GHz, 4GB, 13''.

I tried to install the combo update without success.

There seems to be a workaround though: Connect your iPhone via USD, then launch iTunes and there's no freeze.

Does anyone know if this can be manually fixed or do we have to wait for a new version of iTunes?

I submitted a bug report to apple.

on my machine - Mac Book Air 13" 2GB 2010 os:x10.6.7 it:10.2.1 + iphone4 ios4.3 - i solved this issue simply removing the file:
"iTunes Library Genius.itdb" located in /myaccount/Music/iTunes folder
after that without opening iTunes, i repaired permissions and rebooted my mac.

Anyway this issue is iTunes-only related, iLife apps works as usual, the same for Adobe's or anything graphic/audio.

Thanks! That also works for me.

I deleted the genius file, and iTunes still crashes.

So far, none of the suggestions have made any difference.

I am having the same problem -- the system freezes after I launch iTunes in Mac OS X 10.6.7 on a 2.13 GHz MacBookAir3,2 with Apple SSD TS256C.

Restarting without launching iTunes seems to work. After the restart I am able to use iTunes without the system freezing.

As noted before I have tried all the remedies to no avail... I called applecare this afternoon and worked with level 1 tech then level 2 tech for 90 minutes. They suggested all the fixes offered up in this forum and some others including running a 30 min long hardware check. Nothing is working to resolve this issue. When I say working I mean an actual long term fix. The only suggestion left was to wipe my drive and reinstall the OS from the USB restore stick which came with the MacBook Air. They would not guarantee this would resolve the issue. My hardware test did not reveal any hardware flaws with my machine. I think they currently do not have a solution at the tech level... They admitted that this is a serious bug because it takes down the entire OS. As part of the process we created a brand new user account and installed a clean version of itunes...still get the deep freeze! Ughhhhh

I also called Apple and relayed this issue and the fixes that people are currently recommending on this forum, and they said they haven't heard about this but the guy I talked to said he'll pass it on the higher ups. He also told me to fill out info at apple.com/feedback, and hopefully they will have a fix, so I recommend if everyone can to fill out the form there. This really *****, but hopefully they can fix this soon

Hi there, I also got the same problem though just this morning, while I finished my App Store downloading and quitted it, all things on the screen froze right there. Since I got this problem just after closing App Store, having upgraded to OS 10.6.7 yesterday, I was like trying to restart my Air, App Store, and then the iTunes. Somehow, it does work now, I mean working pretty well right now. I don't know what happened exactly before I saw this post, things like to do with the account files?
Anyways, running App Store then iTunes seems work as well. Try it out.

Yup, same problem here. Fix it please apple! Downloading the combo update isnt a great solution for us here in NZ. Our ISPs are quite miserly on our broadband limits so 1gb is quite a chunk of our monthly total!!

Correction: It doesn't work. After I deleted the file I could start iTunes. After a reboot I have the same problem again, the machine completely freezes.

Same problem here 😟

hi, would you like to try the method I posted: restart your MBA, launch App Store first, and then the iTunes? 'cos I've been running them both all the day since I also got in the problem this morning, now it's still perfect. Just wondering whether there are the other "coincidences" just like me.

I have been having the same problem on an 11" Air. iTunes cannot play an SD video podcast without stuttering and randomly freezing. Other issues are general UI slowdowns and all animations stutter.

Also this may be because OpenGL Graphics Scores in XBench have gone from

OpenGL Graphics Test 104.46
Spinning Squares 104.46 132.52 frames/sec

under 10.6.6

to

OpenGL Graphics Test 71.73
Spinning Squares 71.73 91.00 frames/sec

Under 10.6.7