10.6.7 Freezes when attempting to run iTunes 10.2.1

hi, please try the method I'm doing now, if you wouldn't like to do the downgrading or files deleting things. Restart you Air, run App Store first, then iTunes, let them go concurrently. see what happened. Good luck.

b dizzle fizzle. I upgraded from 10.6.6 with the COMBO UPDATER. I always use the combo updater. I have worked with apple 3 times now (level 2 techs) and not one tech has offered any solution. I am a developer and have submitted a bug report as well. This is a serious issue unlike any I have seen in 20 yrs of Mac use. I understand the complication of OS development and support. Apple customers are used to and pay a premium for testing, development, beta testing, etc. so that it just WORKS. I do not have some extreme or out of the ordinary installed software and a bare bones macbook air 3,2. Since the idevices have flourished I personally (as well as other Mac followers I know well) have noticed a drop off in the quality of hardware and software from Apple. I would never switch back to the darkside (ie winblows) after 20+ yrs of Apple patronage, but it has become harder to convince my PeeeCeee friends to switch with bugs like these popping up. In fact, this weekend i was to demo my pride and joy MBA to a few prospective Mac switchers but alas that won't be happening since the current hub software (itunes) completely crashes my machine...

jesseemm I have tried your "fix" and all others in this and 2 other threads which are reporting this problem as well as all the tricks of apple level 2 support. No joy...

I try all method posted, the problem is not resolved.

I do not have reinstall osx: apple it is paid in order to resolve the problems.

Dude, relax. I'm not attacking you. I also said that it may not work, but I'd personally try that first. I wouldn't have thought you were a dev if you didn't know how to go back a version, so I explained more than you may have needed, but the point holds - just because you don't think you have weird installs, doesn't mean there are nuances in your configuration that Apple didn't get to test.

We all have the same problem, and have identified a few different solutions, but none works for everyone (mine seems to help the most on this forum - not gloating, just saying it so people know to try it first). That means that the problem isn't consistently driven by the same issue. That further backs up that there are various nuances that Apple (or any company, including the Apple of 10 or 20 years ago) could test.

I've been a die hard Apple user for over 25 years. My first machine was an Apple ][e. One thing I can say is that I've never paid the Apple tax for engineers to do thorough testing. I've paid it for the brilliance of the user experience vs the competition and for design. Do I think more goes wrong today? Yes, but the software and situation is far more complex (e.g. 20 years ago, no WiFi, Bluetooth, iLife, Flash, video chat, etc). That doesn't mean I'm not ****** when it doesn't work (I freaked out when my machine started freezing, and didn't sleep that night because I was so ****** and wondering how I would solve for it without having to do what it seems you're now stuck with of retrograding to 10.6.6), and don't expect more. But, I still understand that it's not as simple as, "It's because of the iDevices."

Ha! Not attacking, however you are addressing me, telling me to relax and commenting on my developer status. Let's just stick to facts about the issue, offer help, suggestions... and dispense with the personal comments. No need to defend apple, let them do that themselves.
Ok back to details. Ran Onyx and applejack as a last ditch effort until I hear back from engineers. Still no joy. (Do not be fooled, clearing caches, repairing permissions, reinstalling itunes, etc, etc may offer a one time TEMPORARY fix, but upon reboot after running itunes sucessfully you WILL be back at DEEP FREEZE!)

I actually wasn't commenting on your dev status, hence the relax comment. Anyway, nuff said. It's all love.

AppleJack was my first thought, and no dice. But, as I said, there's definitely different issues at play here (hence some getting some relief - temporary or not - others getting none; combo updates working for some, not others, etc). My fix is permanent +for me+, but I see it clearly isn't for everyone.

Definitely needs an Apple solution. mjbchem, being a dev, you should definitely go the ADC route and file a bug report.

One Information for all who decide retrograding to 10.6.6 by starting from the USB key that came with your computer, and then restoring a Time Machine backup:
for me restoring my latest Backup Version 10.6.6 refuses to boot leaving me with the spinning wheel. So I restore a older Backup from Version 10.6.5 which works.

I have had the same problem, I tried all the tricks which worked for a day. Then all of a sudden while I was browsing and editing in Lightroom 3 I opened up itunes and BAM froze again 😟

come on apple at least let us know some news about the issue.

Cheers

Trash iTunes and the issue is solved. iTunes is rubbish anyway. Other players deliver much better sound and run solid. Maybe because of not having to run on both windows and mac.

Message was edited by: Everic

Bug report submitted to Apple as per previous post.
Those of us who use idevices (iphones especially) depend on itunes, so "trashing" itunes is not an option. This software is a hub of connectivity for many and I would dare say essential software for the mobile user... just the user who owns apple's premier mobile laptop, the MacBook Air! I will be calling Apple again today once I get a free hour or two. I will report back...

I also filed a bug report to Apple (even though since uninstalling and reinstalling Facetime my iTunes did not freeze again - at least not today...). Let's hope that we are not the only ones and that Apple will find a fix asap.

Not a very helpful post as clearly the people who are having the issue need iTunes. There's no alternative if you have an iPhone, iPod or iPad, which is a pretty huge number of people out there.

Also, having a Windows and Mac version isn't the issue. You assume there's some bloated codebase that runs on both. They're different apps that are written to work the same way from a user experience, just like browsers that have versions for different platforms. Would you say about Firefox or Chrome what you did about iTunes simply because they have a Windows and Mac version?

Im facing the same issue.
Hope that apple fix this soon.

/me too

MBA late issue. Hope they fix this asap.

Yep, exact same issue on current 13" MBA. Start iTunes, wait 10-20 seconds, machine freezes solid. Only a hard reboot gets it back.