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"There is a problem with your device"

I just plugged my iPad (1) into iTunes to sync and it said there was a new software update available and did I want to install it. I said yes and the update started. After a while, it said there was an error and I needed to restore which I attempted only to have an "There is a problem with your device" message come up. I unplugged it and plugged it in again and the same error message happens every time. I contacted Apple support and they said the "hardware" still has 60 days of warranty left but they want $29 per incident or $79 for ongoing support and an Apple Store is 100 miles away. I would appreciate any help I could get. Thanks.

iPad

Posted on May 13, 2011 2:47 PM

390 replies

May 14, 2011 2:20 AM in response to toiletooth

GUYS APPLE SYSTEM IS UNDER ATTACK

Qydo

Level 1

0 points

May 14, 2011 2:20 AM in response to garyfromgreenbay

Same here, Czech Republic...

vanuser

Level 1

4 points

May 14, 2011 2:23 AM in response to toiletooth

Its not only update problem - what I did, just tried to clear all settings before giving my iPad as birthday present.

Lets tweet/blog about this problem to save others before bricking their iPad/iPhone

accordit

Level 1

0 points

May 14, 2011 2:27 AM in response to vanuser

No one response for 2 days

What a S H A M of apple service

May 14, 2011 2:28 AM in response to garyfromgreenbay

got the same problem here in hawaii 11:25 HST did restore on ipod touch 3g and got the "there is a problem with your device" error i will wait and see.

May 14, 2011 2:45 AM in response to garyfromgreenbay

I'm from korea ..can't restore too...

Just the Brick

May 14, 2011 2:51 AM in response to ahpau

frm singapore... using ipad1, cant activate as well..

LEDZEP07

Level 1

0 points

May 14, 2011 3:09 AM in response to garyfromgreenbay

read abt some guy gettin his ipad replaced.... i bought my touch last yr and i dont think apple is gng to replace it...plus its more abt inconvenience that is being caused due to this F****** update ....a notification from apple will surely help in easing tensions..but i dont know wts takin them so long in noticing the problems..they might just not ever read these threads..neways guys stick together and update if any of us found out a solution!!!

May 14, 2011 3:15 AM in response to garyfromgreenbay

I just bought iPad 2 and was just preparing my iPad 1 to give my sister and whammo... "There is a problem with your device" msg on iTunes. No, Apple, there is a problem with YOU! Get off yer butts and invest some of that mega profit announced today and FIX YOUR PROBLEM!!! You're damaging your name.

If it's not rectified I'm going to govt consumer advice bureau to confirm that, in Australia at least, I have an implied warranty with this device no matter how long I've had it.

Simmo3D

Level 1

5 points

May 14, 2011 3:17 AM in response to garyfromgreenbay

Im in Australia,

Just restored my iPad firmware to 4.3.3 and I'm getting the "Problem with your device" error now as well!

COME ON APPLE FIX THE ISSUE!

My closest Apple store is too far away to fix YOUR problem!

May 14, 2011 3:18 AM in response to garyfromgreenbay

i am having the exactly same issue here!

i cannt do anything with my ipad!!

,,,,this is really annoying....

fix it up!!!!!

from Australia...

test7875

Level 1

0 points

May 14, 2011 3:42 AM in response to garyfromgreenbay

I just got off the phone with an apple tech ..

1) He informed me straight away that Apple has no position on the error.

2) He was the most senior tech

3) Take it into your Apple store....

This is $**T

dc1743

Level 1

0 points

May 14, 2011 3:47 AM in response to louey lue ma

I am in the UK. I have an iPad 1 and used the erase option in settings to prepare it prior to giving it to my daughter. When she connected it to her computer today (14th May 2011) 11.20hrs GMT itunes launched and gave the error "There is a problem with your device. We're sorry, the device you connected may be damaged and cannot be activated for service". This iPad is not jail broken and was at the latest IoS update.

As yet I have no idea how to fix it.

Regards

Message was edited by: dc1743

test7875

Level 1

0 points

May 14, 2011 3:45 AM in response to garyfromgreenbay

Seems neither does anyone else.... (including Apple)

um4rio

Level 1

0 points

May 14, 2011 3:50 AM in response to garyfromgreenbay

I have the same error message. Tried to update my iPod touch 4g from 4.3.2 to 4.3.3, after it installs the firmware I get the error. The iPod is 3 weeks old. Fix this problem ASAP, I am left with a useless £250 brick

UK user

"There is a problem with your device"