My iTunes account has been emptied by "Kingdom Conquest" when i don't even have the game.

Go to http://www.apple.com/support/contact/. Then you will need to chose the "Use Express Lane for iTunes Player and iTunes Store" link. From that page you chose the iTunes Store link and then finally chose "Purchasing, Billing and Redemptions". This will allow you to open a Support issue with Apple. You will need the order number from the in-app purchases. That can be found on the emailed reciept or in your history while in the iTunes store.

Good luck. They will eventually refund your money, but they won't make it easy and it will take a week or better before it is back in your account.

6 days later and I'm still waiting for Apple to refund my $25.99. There's no credit on my iTunes account and PayPal showes the transaction as "awaiting other party's response". I escalated the issue to a senior support advisor. After making an accusation that their system is not secure I received the following email. Apparently they are washing their hands of the issue. Unbelievable...

"I can confirm that the charges are in chargeback. It would be very easy for you to confirm this by logging into your account. If you continue to have questions about these charges I would contact Paypal as they are responsible for releasing these funds to you. iTunes currently is out of the equation.

If you would like me to refer you to Apple's legal department then I can provide you with this. But, we are very certain that iTunes is secure as millions of customers can attest.

Ron, again, any further questions concerning your monies must be forwarded to Paypal at this time. iTunes does not have the money for these purchases as has been explained to you multiple times. I will consider this matter closed as there is no further action that can be taken on your account.

Sincerely,

Trevor

iTunes/Mac App Store Support Senior Advisor http://www.apple.com/support/itunes/ww

Wow guess they have changed their policies since then.

Glad to hear that they are finally doing so!

It was very irritating to not only find $300 in fraudulent charges by iTunes, but to find out that they would not refund anything and I had to all the work in contacting my credit card company, filing a police report, changing my credit card number because of fraud protection procedures / any online accounts using auto-pay, and waiting for the money to be refunded after the investigation was over.

Got me too! Kingdom Conquest, and in-app charges. Spent about 10 minutes waiting for a tech to get on the phone, and then another 20 minutes troubleshooting. Acted like they'd not heard there was an issue. The tech on the phone was simply relaying information from some other tech with whom she was chatting online. Finally said they would refund the charges, and that I should change my password and everything would be OK. Thanks, and bye. So I did that, and then find that my Apple ID was deactivated, so after scouring their online resources (which BTW were NO HELP), ended up on another 30 minute phone call with one tech intermediary getting info from another tech via chat, and again the tech claimed he was unaware of any issues with a global hack, even when I referenced Kingdom Conquest. "Really? Where did you hear that?" Uhhh, GOOGLE!!

So I got the ID reactivated, changed the password, and I'm back in business. BUT, neither tech bothered to mention deleting credit card, Pay Pal info, and prepaid card info from my iTunes account. COME ON APPLE, put your big boy pants on and (1) acknowledge the problem, and (2) WARN YOUR CUSTOMERS! I at least got the courtesy of an email from Michaels when they had skimming issues!

happened to me 2 days ago...same app (Kingdom Conquest).

Got a refund from Apple this morning.

Have just got a receipt saying Kingdom Conquest has cleaned out my account AGAIN!), which is even more worrying as Apple had disabled my account and I haven't re-enabled it yet.

Something odd is afoot.

I have had over £45 of itunes credit taken via this app, I have never downloaded it

I have contacted Apple today asking for a refund, the app should really be remove from the site

I only got and activated the credit on Sunday 10th!!

I am not impressed, something is very odd here

My account was hacked too this weekend. I got two emails from Apple saying purchases had been made by my applid on devices not registered to that id....and to change my password if I had not made those purchases. I did change my pw on the 9th of July. Then today I got another email with a purchase under my applid if of 22.97, which wiped my gift card balance to 21 cents!!! I called tech support and they opened an Express Lane ticket with support, but I have yet to hear anything. I had orignally replied to the first 2 emails that I did not purchase the items listed but did not hear anything. I also opened a chat with support Saturday night and was basically told just to change my password, which I had already done. No one seems to care that my money was stolen! Thank goodness I did not have a cc number on file. Whomever is doing the hacking has managed to circumvent 2 passwords. The second one was almost random, so it seems they must have a cookie somewhere collecting the info. I changed my pw again today after talking to tech support, but I don't have much faith it isn't compromised either. I am afraid to load another gift card into my account. Apple will be loosing money from customer purchases if they don't stop this. I don't use my iPad except at home or work where there are firewalls out the yazoo. I don't use it as a mobile device. It seems there are many customers getting hacked based on this chain, so why isn't Apple doing something about it?

Thanks for listening to my rant.

August 10, 2011 and it is still happening. I just lost $26.97 from my account today. I sent a complaint to both Apples and Sega about this. If you read the support articles on both sites, Sega is saying it is an Apple issue and Apple is saying you have to work with the Developer to get your credits back because it is an in-app purchase. I think Apple needs to shut down the app and shut down Sega for a while till they can get this under control.

I am now waiting to hear back from Apple support on the issue. That fact that this has been going on so long is just amazing. And why would they allow a purchase for an unauthorized device?

Yes. They basically accused me of "accidently" downloading the in-app credits. Then they accused my family or friends of using my ID. They have yet to take responsibility for allowing this to happen. It took 9 days and three emails to get my money credited back to my account. The quickest and most sympathetic response I got was then I carbon copied the Missour Attorney General and a local Consumer reporter on one of my emails.

Apple was nice enough to send me information on how to lock out in-app purchases from my devices. But they refuse to grasp that these purchases are not coming from the devices of the people who loose their iTunes money. They are coming from other devices. The email I recieved that tipped me off included this wording:

Your Apple ID, xxxxx@yyyy.com, has just been used to make a purchase in -KingdomConquest- from the App Store on a computer or device that had not previously been associated with that Apple ID.

The reason the device was not previousbly associted with the ID is because it WAS NOT MY DEVICE!

I sent the the suggestion that all in-app purchases should have to be verified via email, but have heard nothing back on this suggestion.

As soon as I use up the remainder of my iTunes money, I am moving to Amazon to purchase my music in the future. I have started using my phone more than my iTouch for my music, so I will just use Google Music for Android in the future. Apple is no longer the only player in this game. I now have choices.

This has also happened to me over the last few days. The app didn't download straight away as I was not connected through my router but connected only on 3g, as I didn't know there was a problem when I connected to my router the app downloaded by itself.

I changed my password straight away, I then had my account disabled and so have changed my password again. Now my question is who/where do I contact to make itunes aware of this and to claim my £5.99 back that was taken off my store credit. It took a further 1-2 days to receive an email receipt saying I had bought the app. very disappointed as itunes allowed an unauthorised device to download the app so why did the download go ahead if it was from an unauthorised source!!!

Not very happy but please can someone help point me in the diretion to get this rectified. I'm wary of even updating apps now due to antyhing else like this happening :|

Yes it's still happening and yes they do scam visas, kingdom conquest, downloaded the "free" app which they tried to charge me for, my visa details were stolen and used, luckily only had a £1 in the account and bank refused payments but what a joke, it's been going on for months check all the reviews, just speaking to apple now about removing the charges they are trying to take off my iTunes account, was genuinely surprised by how slack apple have been, have emailed trading standards and they have replied saying they have had 100s of complaints about it, now the app is in the top 20 grossing downloads so I have emailed sky/BBC news about it, as well as sending emails to various papers

Just had over $50 in store credits stolen from my account today by this app.

Never even did a search for this - shocking to find Apple has been having this problem for months and nothing has been done about it!!! Hopefully I can get these credits reinstated, already changed my password.