iTunes has stopped working

Fault Module Name: QuickTime.qts

Fault Module Version: 7.69.80.9

What error message are you getting when you launch your QuickTime Player, caleb?

Thanks for the reply!!

Problem signature

Problem Event Name: BEX

Application Name: QuickTimePlayer.exe

Application Version: 7.69.80.9

Application Timestamp: 4cf444ff

Fault Module Name: QuickTimePlayer.dll

Fault Module Version: 7.69.80.9

Fault Module Timestamp: 4cf444e1

Exception Offset: 00005b6d

Exception Code: c0000409

Exception Data: 00000000

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Information 1: 689d

Additional Information 2: 03f81ce384c8b3daf33b9bed918ab9c8

Additional Information 3: d1f5

Additional Information 4: 5da605d966d36bd76d60aec8cd908ab6

Extra information about the problem

Bucket ID: 1531181277

A BEX citing QuickTimePlayer.dll ... that suggests that another application has stashed old QuickTime componentry in your system files.

So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.

First we'll need to change some view settings.

In your Start menu, open Computer.

In your Organise menu, select Folder Options.

In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.

Click OK.

Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).

Open the "Windows" folder.

If you have a 32-bit version of Windows, open the "System32" folder.

If you have a 64-bit version of Windows, open the "SysWOW64" folder.

What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

There are no QuickTime folders but I do have more than two files:

quick.ime (may not be QuickTime)

QuickTime.ax

QuickTime.qts

QuickTimeVR.qtx

QuickTime.ax

... abrupt change of tack ...

I think that one is associated with the Cyberlink QuickTime Source Filter. If you uninstall that, do your iTunes and QuickTime Player start running again?

By "uninstall" do you mean "delete"? Thanks again for your response!!!

Ummm ... I think it might be installed as a component of some other package. So preferably we'd install that other package. But if we aren't sure which package included the old QuickTime filter, let's try instead dragging the quicktime.ax out of your system files and onto the desktop. Do iTunes and the QuickTime player launch now for you?

I moved it and had the same issue. I checked the programs and there was a "QuickTime Alternative." I uninstalled that and all of the Quicktime files under System32 were removed. I then went back and performed the "repair" on Quicktime and back to the same problem, but now the files you mentioned above still are not there. But I'm getting the same iTunes stopped working and QuickTime.

My issue started when I was trying to add a movie and sync my iPad. I'd also added a few songs before but have since removed them. I'm scared to plug my iPad back in and test.

I moved it and had the same issue. I checked the programs and there was a "QuickTime Alternative." I uninstalled that and all of the Quicktime files under System32 were removed. I then went back and performed the "repair" on Quicktime and back to the same problem, but now the files you mentioned above still are not there. But I'm getting the same iTunes stopped working and QuickTime.

Ahhhh ... a really old version of QuickTime Alternative might well have done that.

Let's try uninstalling your existing QuickTime. Now download and install QuickTime from the following Apple Website. (Get the installer that doesn't mention iTunes ... the filename of the correct download should be QuickTimeInstaller.exe.)

http://www.apple.com/quicktime/download/

Does the QuickTime reinstall go through okay? If so, try launching the Player and iTunes again. Any better luck now?

That did it!!!! I can't thank you enough!!!! This was very helpful and you are extremely nice for walking me through this.

Thanks again,

caleb

🙂 You're welcome! Glad you're up and running again.

Hi, I seem to be having the same problem. Everytime i open iTunes, it just says "iTunes has stopped working" and the only thing i can do is close the application. I've tried uninstalling and re-installing iTunes, and also doing what you suggested for the others, but it's just not working, A little help?

My last problem report:

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 10.2.1.1

Application Timestamp: 4d756476

Fault Module Name: iTunes.dll

Fault Module Version: 10.2.1.1

Fault Module Timestamp: 4d756438

Exception Offset: 001e0853

Exception Code: c0000409

Exception Data: 00000000

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Information 1: 0266

Additional Information 2: 026673c942328fe498d2859d386b7ec9

Additional Information 3: e92c

Additional Information 4: e92c77d02af4f33526112f0d387d4259

Replying to kemonde

iTunes.dll results there often seem to indicate a user-specific issue (in the sense defined in the following document). Unfortunately, it's difficult to get more specific than that with them.

So I'd try steadily proceeding as per the instructions from the following document. (First checking to see if it's a user-specific or systemwide issue, and then proceeding with the troubleshooting measures from the appropriate section of the document.)

iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

everytime i click on my itunes it says "itunes not working". can you help me?

ive copy and pasted this if it helps. 🙂

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.0.1.22

Application Timestamp: 4c9c64ce

Fault Module Name: StackHash_9411

Fault Module Version: 6.0.6000.16386

Fault Module Timestamp: 4549bdc9

Exception Code: c0000374

Exception Offset: 000af1c9

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 2057

Additional Information 1: 9411

Additional Information 2: eb177b1b3e033e565aba5d4a98839b3b

Additional Information 3: f98c

Additional Information 4: 5f4a9ec50fd9d1074bacbaedf69be107

everytime i click on my itunes it says "itunes not working". can you help me?

ive copy and pasted this if it helps. 🙂

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.0.1.22

Application Timestamp: 4c9c64ce

Fault Module Name: StackHash_9411

Fault Module Version: 6.0.6000.16386

Fault Module Timestamp: 4549bdc9

Exception Code: c0000374

Exception Offset: 000af1c9

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 2057

Additional Information 1: 9411

Additional Information 2: eb177b1b3e033e565aba5d4a98839b3b

Additional Information 3: f98c

Additional Information 4: 5f4a9ec50fd9d1074bacbaedf69be107