iTunes has stopped working

I have the most recent vers. of iTunes (10.3.1) and it was working fine yeterday. Today, I went to re-start downloading some video lectures from iTunes U and iTunes crashed. Now everytime I try and open it, I get the error message "iTunes has stopped working" and the only option I have is to close the program. I looked around the Apple suppport site and did everything they recommended. ie: Deleting Temp files, Rebuilding the library, opening a new library, creating a new user....nothing worked. So, I uninstalled iTunes, QT, Bonjour, etc, did a registry clean, re-booted and re-installed everything, ran the Apple Software Update. And nothing, I still can't open iTunes. Any other suggestions??? I am running Windows Vista 32-bit.

Posted on Jun 13, 2011 4:57 PM

Reply
130 replies

Jul 19, 2011 12:56 PM in response to b noir

everytime i click on my itunes it says "itunes not working". can you help me?

ive copy and pasted this if it helps. 🙂


Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.0.1.22

Application Timestamp: 4c9c64ce

Fault Module Name: StackHash_9411

Fault Module Version: 6.0.6000.16386

Fault Module Timestamp: 4549bdc9

Exception Code: c0000374

Exception Offset: 000af1c9

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 2057

Additional Information 1: 9411

Additional Information 2: eb177b1b3e033e565aba5d4a98839b3b

Additional Information 3: f98c

Additional Information 4: 5f4a9ec50fd9d1074bacbaedf69be107

Jul 19, 2011 12:58 PM in response to sheepinbubbles

Hope someone can help me, its so painful not being able to use Itunes! I have tried everything thats allready been suggested on here and nothing works. My problem details are;


Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 10.3.1.55

Application Timestamp: 4deec351

Fault Module Name: StackHash_fba9

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 8f9aa876

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.0.6000.2.0.0.256.1

Locale ID: 2057

Additional Information 1: fba9

Additional Information 2: b0afe236b9b10a153fb885c863c9c32d

Additional Information 3: 6a39

Additional Information 4: f867107cedf8ccd0d9548f5830dfc5d9


Thanks

Jul 26, 2011 3:34 PM in response to Kendraa

You seem to be getting inundated with similar problems but if you could offer advice on resolution of same problem with details below I would appreciate it Thanks


Product

iTunes


Problem

Stopped working


Date

26/07/2011 23:22


Status

Not Reported


Problem signature

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.3.1.55

Application Timestamp: 4deec351

Fault Module Name: StackHash_e025

Fault Module Version: 6.0.6002.18327

Fault Module Timestamp: 4cb73436

Exception Code: c0000374

Exception Offset: 000b06fc

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 6153

Additional Information 1: e025

Additional Information 2: b960b15e1332cd5ea7b76a076c0897cf

Additional Information 3: 851e

Additional Information 4: a66760f4c1249811f0b255bc21779ec1

Aug 3, 2011 10:00 PM in response to avidgirl

Ugg,


I seem to be having mush of the same event. Why is it so hard for iTunes to just WORK!


Any help would be awesome


Nathan


Description

Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe


Problem signature

Extra information about the problem

Bucket ID: 2528528358

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.4.0.80

Application Timestamp: 4e262cf4

Fault Module Name: QuickTime.qts

Fault Module Version: 7.69.80.9

Fault Module Timestamp: 4cf4536a

Exception Code: c0000005

Exception Offset: 001cd746

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Aug 12, 2011 11:30 PM in response to avidgirl

Any help would be great. I've reinstalled a few times. It all happened when I upgraded iTunes today.


Mine crashes when it tries to add photos. It says reconciling photos and crashes. I can open Quick time and only have the 2 QT files in my Sys32 folder.


Description

Faulting Application Path: C:\Program Files\iTunes\iTunes.exe


Problem signature

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.4.0.80

Application Timestamp: 4e262cf4

Fault Module Name: QuickTime.qts

Fault Module Version: 7.69.80.9

Fault Module Timestamp: 4cf4536a

Exception Code: c0000005

Exception Offset: 001cd746

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Extra information about the problem

Bucket ID: 2528528358

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iTunes has stopped working

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