Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

5 points

iTunes has stopped working

I have the most recent vers. of iTunes (10.3.1) and it was working fine yeterday. Today, I went to re-start downloading some video lectures from iTunes U and iTunes crashed. Now everytime I try and open it, I get the error message "iTunes has stopped working" and the only option I have is to close the program. I looked around the Apple suppport site and did everything they recommended. ie: Deleting Temp files, Rebuilding the library, opening a new library, creating a new user....nothing worked. So, I uninstalled iTunes, QT, Bonjour, etc, did a registry clean, re-booted and re-installed everything, ran the Apple Software Update. And nothing, I still can't open iTunes. Any other suggestions??? I am running Windows Vista 32-bit.

Posted on Jun 13, 2011 4:57 PM

130 replies

J6S

Level 1

0 points

Aug 23, 2011 5:46 AM in response to M3NTAL PAT13NT

I finally reinstalled 10.3.1.55 Wow! I feel liberated!! 🙂

I won't be updating my software anytime soon. The new 10.4.1 doesn't fix the issue either.

Aug 24, 2011 8:11 PM in response to avidgirl

tried some of these fixes and NADA it will simply not work! ***! someone help please

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.4.1.10

Application Timestamp: 4e4e1904

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.17651

Fault Module Timestamp: 4e2111c0

Exception Code: 80000003

Exception Offset: 00033e2e

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

bbqdewd

Level 1

0 points

Aug 25, 2011 5:53 AM in response to J6S

How did you re-install 10.3.1.55? Did you have to un-install 10.4? Did you lose anything?

Aug 30, 2011 6:42 PM in response to bbqdewd

i uninstalled 10.4 reinstalled 10.3 and no help then i tried the 10.5 beta and still no help. blah! reinstalled 10.4 again now itunes runs but i only get the error when i open itunes store..... this ***** i hope it get fixed in an update soon :-(

Sep 28, 2011 1:37 PM in response to avidgirl

HELP me pls!

Problem signature

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 10.1.1.4

Application Timestamp: 4d06bba9

Fault Module Name: StackHash_fd00

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 09007560

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1045

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

malloree

Level 1

0 points

Oct 1, 2011 4:52 PM in response to avidgirl

I am having the same problem as above. When I try to open Itunes it says it has stopped working and closed. Here is a report

Problem signature

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 10.4.1.10

Application Timestamp: 4e4e1904

Fault Module Name: StackHash_fd00

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 00000000

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

douggal

Level 1

0 points

Oct 8, 2011 4:17 PM in response to avidgirl

Wow, this seems to be an epidemic! Hope someone can give me some guidance, I've tried pretty much everything I can find on here. It started doing this when I was adding new music, and now is doing it when photos are being "optimized". Here is a report. Thanks!

Source

iTunes

Summary

Stopped working

Date

10/8/2011 1:01 PM

Status

Report sent

Description

Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.4.1.10

Application Timestamp: 4e4e1904

Fault Module Name: QuickTime.qts

Fault Module Version: 7.70.80.34

Fault Module Timestamp: 4e13ba08

Exception Code: c0000005

Exception Offset: 00146b36

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem

Bucket ID: 2575527297

Oct 17, 2011 9:40 AM in response to douggal

Aaaaaand another one to add to the pile! Any ideas, folks?

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:\Program Files\iTunes\iTunes.exe

Problem signature

Problem Event Name: AppHangB1

Application Name: iTunes.exe

Application Version: 10.2.2.12

Application Timestamp: 4da738b4

Hang Signature: e4cb

Hang Type: 2048

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 2057

Additional Hang Signature 1: e4cbf134b8f3bc11851bf52f5fddd360

Additional Hang Signature 2: a94d

Additional Hang Signature 3: a94d2513a1dbf9cc5e675edf31281423

Additional Hang Signature 4: e4cb

Additional Hang Signature 5: e4cbf134b8f3bc11851bf52f5fddd360

Additional Hang Signature 6: a94d

Additional Hang Signature 7: a94d2513a1dbf9cc5e675edf31281423

dahlamd

Level 1

0 points

Oct 20, 2011 2:52 PM in response to avidgirl

Any guidance for the same issue??? Thanks in advance.

Problem signature

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.5.0.142

Application Timestamp: 4e9243f2

Fault Module Name: MSVCR80.dll

Fault Module Version: 8.0.50727.6195

Fault Module Timestamp: 4dcddbf3

Exception Code: c0000005

Exception Offset: 0001500a

OS Version: 6.0.6002.2.2.0.768.2

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

tcs106

Level 1

0 points

Oct 21, 2011 3:08 PM in response to dahlamd

Hi B Noir

I could use your help please to get my iPad back on track for the kids. Like TheMatrixPL and Malloree about, I have a BEX event but mine seems to be related to Quicktime whereas theirs says APPCRASH. My fault report is below and the problems began at the same time as the Windows Update. Perhaps that is coincidntal but I was and still am unable to backup my iPad and now after removing and reapplying iTunes, I get the 'iTunes has stopped working' message. I was able to open iTunes on the same PC but under a diffrent user name.

I hope you can spare a moment? Thanks. TCS.

Date

21/10/2011 23:36

Status

Report sent

Description

Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe

Problem signature

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 10.5.0.142

Application Timestamp: 4e9243f2

Fault Module Name: QuickTime.qts_unloaded

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 4e13b9ba

Exception Offset: 5c9f1040

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 3081

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem

Bucket ID: 2445198214

Oct 22, 2011 5:48 AM in response to b noir

Source

iTunes

Summary

Stopped working

Date

2011/10/21 09:28 PM

Status

Report sent

Description

Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe

Problem signature

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 10.5.0.142

Application Timestamp: 4e9243f2

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 00000000

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 7177

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem

Bucket ID: 2428191558

merryb

Level 1

0 points

Oct 24, 2011 7:49 AM in response to avidgirl

Similar problem - Help!!!

Source
iTunes

Summary
Stopped working

Date
24/10/2011 14:38

Status
Report sent

Description
Faulting Application Path: D:\Program Files\iTunes\iTunes.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.5.0.142
Application Timestamp: 4e9243f2
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6195
Fault Module Timestamp: 4dcddbf3
Exception Code: c0000005
Exception Offset: 0001500a
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 2645186133

Oct 25, 2011 12:46 PM in response to avidgirl

same issue and I have tried to contact customer support as well as installed and reinstalled and reauthorized computer...same issue since 10/16

Problem signature

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.5.0.142

Application Timestamp: 4e9243f2

Fault Module Name: MSVCR80.dll

Fault Module Version: 8.0.50727.6195

Fault Module Timestamp: 4dcddbf3

Exception Code: c0000005

Exception Offset: 0001500a

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Oct 25, 2011 4:02 PM in response to avidgirl

Not only do I have this problem but I also lost all my music when my laptop died last week along with my hard drive breaking. Now I'm trying to put my music back up on my new laptop, itunes isn't working, yay.... any help would be amazing!

Oct 25, 2011 4:02 PM in response to whatsthis

forgot this...

Description

Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe

Problem signature

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 10.4.1.10

Application Timestamp: 4e4e1904

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 5c656d69

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem

Bucket ID: 2254554420

iTunes has stopped working